Financials and KPI’s
What is IPC?
Income Per Car
A Nissan Altima falls under what car class?
Full-Size (FCAR).
What year was Enterprise Rent a Car founded?
1957
What system is used to manage car assignments and returns?
ECARS
A customer can rent with a picture of their driver’s license if the physical card is lost.
What Does Days Earned Growth Measure?
Size of the fleet on rent versus last year.
A Chevrolet Tahoe is what type of vehicle class?
Standard SUV (SFAR).
How many kids did Jack Taylor have?
2
What KPI is heavily impacted when employees forget to close out pends promptly?
Days Earned %.
A LOFR can still be rented if the customer is okay with it.
False
Which two KPIs does an MT influence most when trying to increase IPC?
Rate + Sales
A Hyundai Santa Fe is in what car class
Standard SUV (SFAR).
How many CEO’s has enterprise had
Four. Jack Taylor, Andrew Taylor, Pam Nicholson, and Chrissy Taylor.
What does “proper trunk-to-trunk” mean during vehicle inspection? (Be specific)
A full walk-around, checking every panel, lights, tires, trunk area, and interior.
What % is SQI weighted on your matrix?
35%
What is the formula for IPC (Income Per Car)?
C&I + Net Other = IPC.
What class is a Nissan Rogue?
INTERMEDIATE SUV (IFAR)
How many cars did Jack start with in his fleet
What is the security deposit for retail, dealership, and insurance tickets
Retail (300), dealership (50), Insurance (150)
We reserve the right to refuse service to any customer
True
List the two biggest factors that improve branch profitability.
Higher rates & higher utilization (Days Earned)
What car class is the Ford Edge in?
STANDARD SUV (SFAR)
What Did Jack Name “Enterprise” after?
He named the company "Enterprise" after the aircraft carrier USS Enterprise, on which he served during World War II.
What does LOFR stand for?
Lube, Oil, Filter, Rotation.
When a customer drops a vehicle at a body shop after hours, the body shop becomes responsible for any damage until we check it in.
False. The customer is still responsible until we regain possession.