SLAs
Return Call Request
Up to 5 business days
COF
Certificate of Fitness
The employee has called to provide or confirm their return to work (RTW) date on an approved leave
Confirm RTW 1
FMLA
Employees must: have been employed by Amazon at least 12 months prior to LSD; have worked 1250 hours in the 12 months prior to LSD; and work at a facility that employees at least 50 employees or located within 75 miles to such a facility
EE has questions about the status of their medical insurance while on leave of absence
Benefits Service Center
Manager Escalation
Up to 2 business days
ILEA
Intermittent Leave as an Accommodation
Employee needs an extension for their leave or they are calling to confirm the date of birth of their baby
Extension Requested
Paid Pregnancy & Parental Leave
Regular full-time (Class F) or Regular reduced-time (Class R) employees who work 30 or more hours per week
EE needs to obtain a letter verifying their employment, pay rate, etc.
ERC Frontline
Documentation Review
Up to 7 business days
JMR
Job Match Report
Employee has a question regarding their LOA or Accommodation case for which the ERC-DLS agent does not have an answer
Return Call Request
PLOA
Class F, H, R, I, and S employees who work more than 20 or more hours per week are eligible to apply for unpaid PLOA. Class M and Q employees now qualify for Personal Leave of Absence only if it is for covid-related circumstances, and documentation must be provided. PLOAs must be at least 15 days in length and requested at least 15 days prior to the LSD.
EE is requesting an update on their WC payments
Sedgwick WC (Existing)
CM Initial Contact
Up to 3 business days from the date the claim was initiated
FMLA
Family and Medical Leave Act
Employee has an extenuating circumstance as it relates to job abandonment notifications or termination in relation to a leave of absence
Extenuating Circumstance Review
Regular full-time (Class F) or Regular reduced-time (Class R) employees who work 30 or more hours per week
EE is still experiencing COVID symptoms and is requesting to extend their ELR via leave based on EOHC
CRC
Trouble Tickets
Up to 72 hours from the time the ticket was submitted
FFD
Fitness for Duty
Employee is requesting reconsideration of a denied PLOA claim
Reconsideration Decision
Military Leave
All Amazon employees are eligible for Military Leave as of their date of hire and in some circumstances during their hiring process. An employee may also be eligible for military differential pay for up to 52 weeks per military leave
EE will be attending university this fall and wants to apply for a school accommodation
ERC Frontline