1
What date can Ergon update their prices each year?
July 1st
What is the rate of Tariff 11?
33.2497 cents per kWh.
Name 3 types of quality flags on a meter read, and what they mean
Actual, Final Sub, Opp, Estimate
How many hours of power is guaranteed for Tariff 31?
Power is available for at least 8 hours each day
What is the minimum subscription fee per quarter for clean energy?
$10
How long do we have to wait before we can request meter data from Network?
6 days from MRD
What is Ergons phone number?
13 10 46.
How long does network have to complete a final read in a long rural feeder class?
5 business days
What 2 identifiers you MUST ask at the start of every phone call
Full name and DOB
What is the time frame for a VSI to be completed in a long rural feeder type?
within 10 business days of service order receipt
Who sets Ergon's prices for power? (acronym is fine)
Queensland Competition Authority (QCA)
How many days do we inform our customers to wait for a refund?
10 Business days
How many hours of power is guaranteed for Tariff 33?
Power is available for at least 18 hours each day
If a customer accidentally transfers a payment into a historical account on their portfolio, can we transfer it to their current account?
Yes as long as the historical account wasn't in debt.
During a move in, move out which task would you complete first?
Move out move in
Name 5 times you would need to complete an EIC with a customer?
Clean energy, Direct Debit, Email correspondence, Reversion to EEQ, Changing bill frequency, Disable coms, Centrepay, Enter into hardship, ID, Rebate, Underage applicant, Auth agent,
What is the fee for not providing clear access for meter readers to complete a final read?
$13.16
What is the rate of Tariff 31
20.8681 cents per kWh.
What does MFN stand for?
Meter Fault Notification
How long does a life support confirmation stay active for?
4 years
What does EWOQ stand for?
Energy and Water Ombudsman Queensland
Name 2 Tariffs that have become obsolete in 2023?
14 and 12A
What is the first line of the Direct Debit EIC?
By requesting to establish this direct debit, you authorise the disclosure of necessary personal details to your financial institution.
How much is the Queensland Electricity Rebate for concession customers in total per year?
$372
Who is going to be the next CEO of Energy Qld?
Kym