Deposits and Funds Availability
If I deposit cash at a PNC ATM at 9:59pm ET, when will the funds be available?
Immediate (any cash prior to 10pm ET)
I am Omar and I walk from my desk to the lobby, do I need to lock my computer?
Yes, anytime you walk away from your desk.
Does KYC need to be updated/verified when you open a new account?
Yes everytime!!!
What are three things you can do during a robbery?
Do what you are told, holdup alarm, Bait money, try to observe physical characteristics, observe car or direction of escape, do not chase, keep any notes
In a website browser, what does the "www" stand for?
World Wide Web
I deposit a non-PNC check for $43,000 at 2:00pm ET, when can I withdraw those funds?
Next business day. (anything less than 50K)
What is the correct closing procedure?
All vaults and compartments containing client information are locked. All cash and monetary instruments put away. Set the alarm.
What is KYC 4?
Name, Address, DOB, TIN
What are 4 things you can do after a robbery?
lock doors, post signage, ensure alarms are active, 911, safeguard area of robbery, isolate employees involved, ask for witnesses to stay, robbery witness forms, only security and emergency personnel can enter branch, dont share details, SIR
What was the final score of the SuperBowl?
Chiefs 38-35 Eagles
I'm paying my PNC car loan with a check, do I need to sign the back?
What is the correct opening procedure?
I'll determine validity.
When can you call 911 in the branch?
when there's a threat of physical harm or robbery, or when a customer or employee needs immediate medical attention
What are the Branch Operational Files?
The drawers in the back that contain all of our retention documents.
Which planet is the hottest in the solar system?
Venus
What do I do if a client wants to cancel out a deposit when they find out they have to file a CTR?
Cancel the transaction, return the funds, and file a SIR.
What is your operational authority?
$50,000
What is KYC 8?
Name, Address, DOB, TIN, Occupation, Employer, Phone Number, 2 Forms of ID
What is the correct procedure for permitting a client access to their safe deposit box?
Identify and verify them on our internal system, the contract, and the access card before allowing access.
Which singer’s real name is Stefani Joanne Angelina Germanotta?
Lady Gaga
When should you file a deposit verification request?
For withdrawal attempts of $5,000 or greater on a deposit made within 5 business days and if returned would cause the account to go negative.
What is my Operational Authority?
$500,000
What do you do if the first person during opening procedure doesn't come back out of the branch?
Go to Le Peep (safe location), call security command center, manager, and Loss Prevention.
What is the QOAA and what does it stand for?
Quarterly Operational Activities Assignments Log
Riddle: David's father has three sons: Snap, Crackle, and _____?
David