Attendance Policy Day 5
What email do you inform for a call off?
What is callcenter-attendance@eriehome.com
True or False: We work on asbestos roofing?
What is False.
Do we have an A+ rating with the BBB?
What is the name of our underlayment?
What is 4 layer Erie Ultra Underlayment.
What rebuttal would be used when a customer says "I am not looking to do this project at the current time"
What is Timing rebuttal.
How much notice do you need to give when submitting a request for vacation?
What is 1 week - recommended 2 weeks.
What is the minimum requirement of pitch for our metal roofing?
What is 4/12.
What is Stamped Metal Shingles and Asphalt with a Fiberglass Core.
Does Erie install year round?
What is yes. (Erie Never Stops)
What rebuttal would be used when a customer says "You will be dealing with just me, I handle all of the projects around the house"
What is Spousal Rebuttal.
How many points do you get prior to termination?
What is 10 points.
What is the minimum requirement of pitch for our traditional roofing?
What is 3/12.
What is the warranty that comes with our Metal Roofing System?
What is 50 Years.
What are the 4 criteria of an Erie Lead?
What is Homeowner, Income Potential, Definite Appointment Time, and Home Value.
In step 2 if the customer asks for a price should you sidestep or proper rebuttal first?
What is Sidestep. (Always sidestep first then when needed go into proper rebuttal)
When do points reset?
What is every 6 months.
True or false: We work with all insurance companies?
What is no.
What is the warranty that comes with our Traditional Roofing System (Asphalt with a Fiberglass Core)
What is 30 Years.
When setting an appointment, what is the next step prior to being issued to a sales rep?
What is confirmed.
What rebuttal is used when a customer asks "How long is this appointment going to take?"
What is Duration.
What happens if you don't report your absence?
What is you will be marked as a no call no show.
What office location within an HOA needs prior approval?
What is Phoenix.
What is the guaranteed mph that our metal roofing system and withstand?
What is 120 mph.
Does Erie Home do partial projects?
What is no. (We are a full roofing replacement company)
What is, I can be super quick if you just have a minute.