Slack Queen Energy
Support Team Survival
Erika’s WFH Dream Team
Vibe Check
Tickets. Bugs. Tabs. Godspeed
100
What word does Erika say 400x a week at work?
hint: "??????????"
Whaaaaattttt?????
100
Erika shares a special anniversary with the entire Support Team at Quandri. What day did she officially join the team?
What is December 11, 2023
100
Erika’s dogs aren’t just pets — they have jobs. What are their names and what would be their titles at Quandri?
A) Leeny (Security) & Fenny (Receptionist)
B) Feeny (Office Manager) & Lenny (Security)
C) Finn (VP of Barking) & Louie (Snack Supervisor)
D) Sweeny (Emotional Support) & Penny (CEO)
B) Feeny (Office Manager) & Lenny (Security)
100
Erika’s go-to snack while crushing support tickets.
HINT: 🦃🍕🥢
What are turkey pepperoni sticks
100
Erika doesn’t just multitask — she multitabbed her way through support life. On average, how many tabs did she have open at any given time?
What is at least 15?
200
Erika's favorite Slack emojis include everything from mild panic to tiny creatures hyping you up. Identify one of them....
or 
or 
...or 
or 
200
Erika faced nightmares from this software before finally conquering it.
hint: think BMS....
What is Powerbroker?
200
What is the most Cory thing about Cory?
Hint: You see this a lot any time Cory makes an appearance on camera!
His infection laugh
200
What is Erika allergic to?
Soy
200
Some tools spark joy. Others spark rage. Which app will Erika definitely not miss?
Mezmo
I will also accept Asana for those lucky few that never had to experience Mezmo...
300
Forget #support-alerts — this is where Erika actually lived during work hours.
Alma's DMs
300
Erika and Alma sprung into action and secretly added this to our renewal customers' Epic activity screens to help the bots run better.
What is a new column?
300
Erika described her relationship with Cory as the name of a sitcom. What was it?
A) Love in Slack Time
B) Too Silly to Function
C) Married… with Password Resets
D) Don’t @ Me, Cory
B) Too Silly to Function
300
Erika’s theme song for a SEV-0 Monday.
What is “Manic Monday”?
300
These bots caused the most Support meltdowns — and probably deserved every one of them.
hint: Babak can also relate....
What is Powerbroker Bots?
400
On just her third day at Quandri, Erika sent this iconic Slack message — proving she was already jumping in with her signature mix of initiative and humility:
A) “Sorry, total rookie move – do we escalate this or vibe it out?”
B) “Do I need to open a ticket or just scream into the void?”
C) “Day three here, sorry to be such a n00b!”
D) “I don’t know what’s happening but I support you emotionally.”
C) “Day three here, sorry to be such a n00b!”
400
Erika’s most used Asana task tag.
hint: think of a customer.....
What is “Customer – Smith Insurance"
400
Which dog is Lenny?
Lenny is the Black Lab!
400
Erika’s dream day off includes this kind of adventure.
hint: 🥾with 🦮 followed by🍷+🍽️ on a ☀️⛱️🏬
What is hiking with the dogs followed wine + dinner on a patio?
400
If Erika named her own bot inspired by her home life, what would it be called?
Hint: Woof!
What is FeenLen Bot?
500
Erika has been very active in Slack since joining Quandri. Try to guess how many Slack messages she’s sent — you get the points if you’re within 300 of the actual number.
8,142 messages!
500
If she had to choose: work out of Epic forever or solo solve a SEV-0?
What is “Work out of Epic forever”?
500
Which iconic cartoon character has made frequent surprise appearances in Erika’s call background?
Who is Homer Simpson?
500
If Erika had a last meal on earth, it would be…
hint: she's willing to risk it all with the allergy...🌶️🐷🍜
What is spicy pork belly ramen (even if the soy kills her)
500
Erika was the first to find out about ________ ________ at the ________, and kept the rest of the team fooled by making sure ___ _________ served her secret ________all weekend.
hint: This is one of Erika's favourite memories at Quandri!
What is Brigitte’s pregnancy / off-site / the bartender/ mocktails