TRUE/FALSE
Not framing the call is a automatic fail for call opening.
What is true?
The market that does not allow passengers to ride with the tow truck.
What is CHANT?
When gathering a Location in IRAS this is the first question.
Are you at your business or residence?
What is the America's and Discount Tire Promo?
ETA
What is Estimated time of arrival?
Membership appreciation is done before the contact screen.
What is True?
Recipients must provide Work ID/Badge upon driver arrival to qualify for service.
What is Covid-Heros ?
1225 Airport Fwy goes in this field.
What is address field?
Is something that is offered besides a rental for premier members in California.
What is lyft?
ET
What is Extended tow?
You must have cross street 1 filled at all times.
What is true?
Is the phrase that determines if the member or their passenger(s) will need alternate transportation
Do you need to ride with the driver to the destination?
Using a statement such as: “I see exactly where you are on my map!” or “I have your location pin-pointed on my map!”
What is Demonstrating Knowledge of Area?
A premier member can only make this request once per membership year.
What is Home Lockout?
HH
What is honk horn?
I have a AAA shop that has exclusive benefits for our members would you like to go there? Is an effective AAR offer.
What is False?
Is where you document the member’s alternative transportation arrangements.
What is the comment sections?
I will meet the driver by my car.
What is pick up point?
Using the drop down informing member about the delay service.
What is flat bed policy?
X5
Club will pay up to $500 towards towing, extrication and winching and RV tire change services per allowable RV/Motorcycle service call. $1500 per house hold?
What is False?
Thank you for the information, Mr/Ms. Member. If you don’t mind holding a moment, I will transfer you to a dispatcher. They will assist you with transportation arrangements to your destination at your expense.
What is Dispatch Transfer Protocol?
Gathering location details.
What is targeted questions?
Battery triage questions that should be omitted.
What is did leave the lights on..?
What is did the vehicle quite while driving?
What is the vehicle running okay..?
What is sound do you hear...?
What is do the interior lights dim..?
PIT
What is Payment In Transit?