Triage
This is how you confirm if a Premier member has access to their 200-mile tow benefit.
What is Premier Long Tow Available Field?
Member is requesting a tow from an impound lot, this is only covered when the member states that the vehicle was in ____________.
What is an accident?
This is how much a Premier member is covered for when they need a new key made.
What is up to $100 for an ignition key?
You must complete this step when manually entering the vehicle details in the ARR case.
What is clicking “Add ”?
A member with Motorcycle Coverage calls because their Motorcycle won't start they need a jump, this is what you will advise the member.
What is a jumpstart isn't covered under you membership but we can set you up for a tow today?
Plus member is out of entitlements and needs a 25 mile tow, this is what you would advise them.
What is you must pay $100 over entitlement fee for Classic service today?
A member calls in saying the need a tow, after getting to the tow tab you discover that the vehicle won't start and member hears a clicking sound, this is what you will advise the member.
What is it may be a battery issue would you like our battery service provider to come out and check your battery?
Member is requesting a tow on their F-550 dually, not loaded, but it is a flatbed, you would advise the member that_____________.
What is not covered or what is the vehicle is not eligible for service today?
This is how much an RV member is covered for their RV or Trailer to be towed.
What is $500 per event and $1000 per household year?
Member is on the highway and states it’s a battery issue. You should recommend this service instead
What is a tow to a safe location?
A member needs to be towed for their bicycle because the chain broke, this is the type of membership they need for this to be covered.
What is a bicycle is covered under any type of membership?
Someone calls in for service today but they aren't an active member. This is how you would handle the situation.
What is tell them you can help set them up for a membership today and typically it takes 72 hours for the membership to be active but they can pay a $60 same day service fee to get service today?
Classic member is requesting service for their E-350 box truck with 4 wheels. You would advise them that __________.
What is this is a covered service?
This is how much Over mileage costs.
What is $8 per mile plus tax?