Spotting
A member states they are at home. You do this to input their location.
What is click location drop down and select home, while making sure the address has been formatted correctly?
This is how you verify if when Motorcycle coverage ends
What is checking the Person Account Service Level Dates in Salesforce?
This is where you check to see if a dispatcher is actively working on a spotted call.
What is the Work Order Feed?
A member states they are at McDonald's in Charlotte, MI you will enter this into location address.
What is McDonald's Charlotte, MI, hit enter, and choose the correct location drop the drop down?
After upgrading to Plus membership, a member must wait this long before receiving extended benefits like 100-mile towing.
What is 72 hours?
This is where you update a member’s tow destination after a call has already been created.
What is the ARR Case linked in the Work Order Details?
A member states that they have to go to the hospital because they were in an accident and aren't able to wait with the vehicle, you will do this to notate who will.
What is check the acting agent box and notate the name of who will be with the vehicle?
Trailers are only covered under these membership types, depending on the trailer type.
What are Plus RV and Premier RV?
A member calls in and the exisiting case populates this is where you click to provide the member with an update.
What is the most recent work order under Parent Account?
When a member can only provide a nearby exit number and cannot share GPS, you follow this process to enter their location.
What is Spotting process for members on Interstates or Highways KA/knowledge Article?
When a membership is expired, this is where you go to process payment and check for promotions.
What is Salesforce via the Person Account and “Make Payment”?
The member calls for an update and the work order has been assigned, this is where you would find the ETA.
What is the Scheduled Start Time under the Important Time Fields in Member's Time Zone?
The member is on the turnpike in FL headed Northbound at exit 53, this is how you would spot it on the location tab.
What is 3Q6M+3X6 Davie, Florida ?
What type of membership level does a member need to tow anything but a travel trailer?
What is Premier RV?
This is what you do after you have updated the location.
What is notate the WO feed?