Get to know me
What month & year did ERTO become part of the Rent-A-Center family?
October 2020
How do you calculate your stores weekly delivery standard?
Stores current AOR X’s 5%
What’s the standard for monthly % collected?
90%
What’s the Friday 7+ expectation?
3.9%
What % of profit does Benefits Plus bring to your P&L’s bottom line?
81%
Name ERTO’s VP of Finance & Strategy
Zack Vandenberg
How many sales are expected by position?
SM-8
SAM-12
CAM-6
CAR’s-2
AP Delivery at signup should be at what percentage?
60%
_____ is our Monday open expectation?
19.9%
How much do you need to profit to get 12.5% profit bonus?
$25,000+
How many Regional Managers does ERTO have?
2
What is the expected PIF conversion %?
50%
What’s the total free time allowed per store, per month?
10%
3% free time delivery
3% free time return
3% ext’s
1% other
What are the 4 F’s of account management?
1) First payment defaults
2) Fallout
3) Fifteen plus files
4) Friday commits
On ERTO Eclipse Elite program, How many points do you receive for every $130 SMRR gained?
+2 points
How many stores does ERTO currently have?
98
How quickly should new web orders be worked?
Immediately, but within 1 hour of submission
What does C.O.D stand for?
Cash on delivery
What is the most important step of the 6 steps to Payment taking?
All of them!
While completing inventory you notice that you have “extra” items with NO PO,
What should you do?
Contact DM for assistance or email DM and Cc Linda Cheatham with the model number and PO number on the box if available.
There’s no such thing as extra inventory!
What are ERTO 4 KPI’s?
1) Grow / 5% SMRR
2) Perform / 90% collected
3) Protect / Skip Stolen <3.5%
4) Profit / 10% Net Profit
What new item do we carry that brings in an average of +$200 SMRR per sale?
Tires
DDAP’s are optional? True or False
False
A long time customer comes in and wants to add another account. Customer already has 4 accounts. Currently paying $130 per week. What do you do next?
Open dialogue… 👀
Who’s responsible for recruiting for your store?
Store Manager / with DM assistance