It's getting Drafty
How many total draft style accounts can a Member have on one Membership account number?
What is 3?
(Two share draft accounts and one share draft money market account).
How many eforms do we have that allow for the return of an ACH transaction?
What is 2. The ACH WSUD and the ACH Stop Payment form.
Who is our debit card transaction processor?
What is Velera?
What is the number one difference between a fraud and dispute claim?
What is the Member's participation in the transaction?
An automated hold is placed on a Mobile or Shared Branch deposit, who should this call go to?
Who is Account Services?
What is 11 AM?
What is the full name of a WSUD?
What is the Written Statement of Unauthorized Debit?
What same country did two separate team members visit in the last 12 months? Who are they?
What is Japan? Who are Felicity and Mayra?
Which 3 networks might be involved in an ATM/debit transaction?
What is Star, Plus, or Visa?
What two team members have been in Electronic Services the longest?
Just for fun: How long have they collectively been at LBS Financial?
Who are Nancy and Marissa?
What is the temperature we try to keep the department at, even though it seems to constantly move?
What is 74 degreees?
Which team member was recently in a movie-theater commercial?
Who is Eddie?
What is the cut-off time for a team member to correct (reverse) a payment they made in DSUI?
What is 2 PM?
Mail, Email, DocuSign, Branch, Secure Message
What time do recurring online/mobile banking transactions occur?
What is 6 AM?
What time of day are our share draft files posted and how do we usually refer to each?
What is around 8:30 AM for the morning file from F&M and the second around 4 PM which is the on-us file?
We often call them the morning or (AM) file and the PM file.
How long does a Member have to complete an ACH Stop payment for a transaction that has already posted from the time the transaction posted (referring to the posted transaction, not future ones)?
What is 48 hours or until the end of the business day after it posts approx 4 PM?
In a card transaction, relative to our CU, who is the acquierer and who is the issuer?
What is the merchant is the acquirer and we are the Issuer?
Should a Member submit a fraud or dispute claim for this scenario?
Member intended to purchase an authentic jersey from a website and it turns out the site was a scam to collect card data and send no jersey?
What is a dispute claim?
What is the name of the admin tool/system we use to assist with troubleshooting an ACH external transfer?
What is Orpheus?
Separate from the assigned teller 9 team members, what other 2 team members typically get adjustments related to checks?
Lisa and Angie
How long is a Member covered for (under Reg E) on a WSUD- be specific, it's not just a number?
What is Up to 60 days from their statement date? With Nacha up to 90 days however anything after 60 would be a loss to the CU up to 90 days.
When assisting a Member, where would you see the name or term Connex, who is that, and why might you see it?
Where is DataNavigator? It is Velera. If they are decisioning a transaction or standing in on our behalf.
How long can a card dispute take to complete once submitted to the merchant if all parties take the longest possible time?
What is up to 90 days?
A team member is asking about the status of a Credit Union check, who should this call go to?
Who is Accounting?