It's getting Drafty
How many total draft style accounts can a Member have on one Membership account number?
What is 3?
(Two share draft accounts and one share draft money market account).
How many eforms do we have that allow for the return of an ACH transaction?
What is 2. The ACH WSUD and the ACH Stop Payment form.
Who is our debit card transaction processor?
What is CO-OP/Velera?
What is the number one difference between a fraud and dispute claim?
What is the Member's participation in the transaction?
A Member is reporting an issue of an account takeover (online banking transactions), who should this call go to?
How many total digits including the check digit are in a share draft account?
What is 8?
What is the full name of a WSUD?
What is the Written Statement of Unauthorized Debit?
Which team member balances ATM's daily?
Who is Lisa Murray?
Which 3 networks might be involved in an ATM/debit transaction?
What is Star, Plus, or Visa?
Which tool/site would we use to look up an image of an ATM deposit?
What is Ensenta?
Will an ACH transaction post if the Member does not include the draft digit with the draft number (assuming all else is correct on the file)
What is Yes?
Who plays baseball?
Who is David?
What is Teller 89 used for?
What is Online and Mobile Banking?
How does the jingle/song/tune go that related to fraud?
What is Fraud fra fra fra fra fra fra fra fraud! (like fa la la la la)
What time to recurring online/mobile banking transaction occur?
What is 6 AM?
What time of day are our share draft files posted and how do we usually refer to each?
What is around 8:30 AM for the morning file from F&M and the second around 4 PM which is the on-us file?
How long does a Member have to complete an ACH Stop payment for a transaction that has already posted from the time the transaction posted (referring to the posted transaction, not future ones)?
What is 48 hours or until the end of the business day after it posts approx 4 PM?
In a card transaction, relative to our CU, who is the acquierer and who is the issuer?
What is the merchant is the acquirer and we are the Issuer?
Should a Member submit a fraud or dispute claim for this scenario?
Member intended to purchase an authentic jersey from a website and it turns out the site was a scam to collect card data and send no jersey?
What is a dispute claim?
What is the name of the admin tool/system we use to assist with troubleshooting an ACH external transfer?
What is Orpheus?
What is the temperature we try to keep the department at, even though it seems to constantly move?
What is 74 degreees?
How long is a Member covered for (under Reg E) on a WSUD- be specific, it's not just a number?
What is Up to 60 days from their statement date? With Nacha up to 90 days however anything after 60 would be a loss to the CU up to 90 days.
When assisting a Member, where would you see the name or term Connex, who is that, and why might you see it?
Where is DataNavigator? It is CO-OP. If they are decisioning a transaction or standing in on our behalf.
How long can a dispute take to complete once submitted to the merchant if all parties take the longest possible time?
What is up to 90 days?
Name at least one team member on our team who is a current student at local colleges/universities!
Who are Marissa and Eddie?