SEI Departments
Who is Central Billing
What client only receives a 10% discount for their graduate degrees?
Who is Dollar General
When do you answer the student's question when taking a phone call?
When is after you verify the student's PII?
What is an LOC?
What is a Letter of Clarification
What system can you find the R2T4 calculator?
What is SharePoint
Who is Central Collections
Which client can take up to eight courses in a year and choose how many courses to take each quarter? Once they complete eight courses from January to December, they will be eligible for the discounted TAAP rate.
Who is Best Buy
What is a passing score on a QA call?
What is 93%
What is writing a letter to cancel the Pell Grant, which requires a wet signature, a date, and the student's ID number
What system can you use to review your QA call?
What is inContact
Name the department that issues manual refunds
Who is Credit Balance
What client is allowing their employees to get an LPN through Strayer?
Who is Trinity Health
Why do you recap the call with the student?
To confirm that you have answered all of their questions.
What is the GPA required for a graduate FA SAP suspended student?
What system can you use to review if a student is in default?