Tier 2
Customer reports closure of Supercharging station
superchargercommandcenter@tesla.com
Payment has been rejected but the reason is unknown
OwnerExperienceSupport@tesla.com
Re-applying timebound Supercharging on a vehicle after fake OT
config-emea@tesla.com
Questions about Warp Delivery and Registration Operations
dro-support@tesla.com
Roadside related queries
EMEARoadsideOperations@tesla.com
For questions regarding Invoicing
Invoicing-EMEA@tesla.com
Tesla Account technical issues Post-Delivery
OwnerExperienceSupport@tesla.com
Issues/discrepancies regarding EPC/SCA parts pricing:
EMEApartspricing@tesla.com
RRS Incident claims
RRS-EMEA@tesla.com
For questions about Overpayments, Service Plan cancellations or for requesting a Proof of Refund
RefundsEMEA@teslamotors.com
Tesla Account technical issues Pre-Delivery
VehicleOrderSupport@tesla.com
Advertisement requests, journalist/interview requests, invites for Tesla to join events
EUPress@tesla.com
Powerwall-DACH@tesla.com
E-Invoicing inquiries (submitting invoices to the portal)
E-Invoicing@tesla.com
Internal VIN alert when trying to perform OT
UsedCarFinOps-EMEA@tesla.com / wholesaleemea@tesla.com
Store and Service Center location suggestion
RetailDevelopment-EU@tesla.com
Questions related to the E-commerce products
dl-accessories-emea@tesla.com or dl-merchandise-emea@tesla.com
Proof of Payment requests for Supplier Payments
paymentrequests@tesla.com
Administrative lease company customer issues
EnterpriseOperationsDE@tesla.com
Issues related to functionality of Garage
Garage-Errors@tesla.com