Lock & Pin Pad Codes
110129
The Muster Point Location
Pylon Sign in Parking Lot
A lock was scrambled and a team spent a fair amount of time trying to open it before you went in & opened it
Give extra 10 Minutes
Order of operations when a group arrives for their game
Greet, Check Name, Waivers, Payment, Lockers, Washroom, Orientation
Birthday Discount
50% within two days, Free on Day of
Potions Lock
1223
In the case of an emergency, the door you would take Mannequin out of to get to the Muster Point
Rear Exit
Mom doesn't want to go into the theme with a group of 10 year old's. Says she has a hair appointment booked while they are in the Escape Room.
Explain she is required to go in the theme with them. Ask if she can get another adult to come play with them.
Format to name photos in the drive
(Game Time) (Theme) (Escape Time)
Family/Children's Discount (age, discount, days)
Age 6-10, 40% off, Mon-Thurs
Suppression Locker- C2
4782
Locations of all three Fire Extinguishers
Front door, Back Door, Storage Room
The power goes out & does not look like it will come back on for a few hours
Take customer information in Big Book, keep payment on file, & they can call us at a later date to reschedule. We will keep their payment on file for next time.
Karen wants to have a ladies night with all her friends and their newborn babies at EXIT Nanaimo
No children under 6, babies included
Exception may be made by a manager for a chest carrier only
Birthday Party:
10 Players total- All age 14
One birthday today
Birthday Free
9 Players at $35 each
Maintenance Access Code- A1
3950
General locations of all smoke detectors inside a theme
One on either side of every maglock door
A few things weren't reset properly in a theme and a group seems upset after their experience
Ask what we can do to make their experience better, offer to let them do another theme at 10% off, give a coupon if available, take their information and give it to a manager
Three of the "Big No's" at EXIT Nanaimo
Don't delete a theme, Never Throw out a Merchant Copy, Never Leave the front & back doors unlocked overnight
Open anycard, log in as cashier, enter card number email or phone number, enter amount, put confirmation # in transaction log, take remaining payment if any
Switch Positions- C4
Up, Down, Up
Down, Up, Up
+ - +
- + +
Give them the money
Karen told us it was her birthday in the lobby after she played the game, and wants her discount
1. Offer to get them into another theme using her discount
2. Offer her discount & 10% to everyone in group
3. Refund her birthday discount if she is still in the building
An example of the 'safe phrase' if you feel uncomfortable in a situation
"Hey can I go fix that thing in G6 now?"
Price of a 10% discount
$31.50