TOGs
Is this a TOG? A branch has an account overdrawn by $6,000 for 8 days.
YES
What is the preferred authentication method when the client is in the branch?
Debit Card + PIN
Name one red flag that should trigger additional questions.
Demographic change, No identification - or moving through multiple forms, alerts, signature miss match, etc.
Which screen can be used to validate a client's signature?
Signature Card
To identify red flags, suspicious activity, pending transactions, and fraud indicators before approving a transaction.
5 + 5 + 5 Rule
Is this automatically a TOG?
A teller cashes a check for $2,800 and misses a procedure.
NO
The client doesn't have a debit card.
What is the next preferred authentication method?
OTP & ID
A client traveled across multiple branch markets to complete a transaction. What is red flag?
Fraud Triangle
Which screen can be used to validate notifications around a client or account?
Alerts
A $6,000 withdrawal is requested against a $7,000 deposit from 3 days ago with the previous balance of $1,000.00
Do we do Deposit Verification and why?
Yes - it would put the account in the negative.
How many TOGs place a branch in the QRM Red category?
1
Authentication means reviewing whether a transaction makes sense.
False
A withdrawal ticket signature does not match the signature card.
What should your teller do?
Conduct 7 screens of due diligence and escalate for 2nd set of eyes
Which screen show the current pending activity on an account
Available Balance Details
How many business days are considered under the rule?
5 business days
How many QRM points are deducted for a TOG?
-7
What is the difference between Authentication and Validation?
Authentication = Confirming identity. Validation = Confirming transaction makes sense.
Recent address change + recent phone change + large cash withdrawal.
Proceed or Escalate?
Escalate Escalate Escalate!
Name all 7 screens
What additional condition must exist besides the dollar thresholds?
The return would result in negative account balance.
What are three examples of Transactions Out of Guidelines?
A client recently changed their phone number and wants to use OTP authentication.
What should happen next?
Escalate and perform additional review.
What common fraud type is typically identified with wires?
Overpayment Scam or Romance Scams
Why should we review all 6 screens every client every time?
To identify red flags, suspicious activity, pending transactions, and fraud indicators before approving a transaction.
A client requests an $85,000 wire from recently deposited check for $100,000 with the previous balance of $15,000.
Is deposit verification required and why?
YES!