Attendance
What is the grace period for being late?
10 Minutes
Where should phones be kept during shifts?
Lockers
What happens if you lose or severely damage company equipment?
Pay replacement cost.
What footwear is banned?
Slippers / open-toed shoes
When is salary released for FullTime EscapeAGENTS?
Every 15th and last day of the month.
How many instances until you reach a suspension, and how many days is that suspension?
Where / When can you check your phone?
Toilet and Meal Breaks
In 5 seconds, name 3 devices listed as company-provided equipment.
- Tablets
- Phone
- CCTV Equipment
- TV
- UV Lights
- Game Props
TRUE or FALSE: Male EscapeAGENTS can wear skirts as long as it is knee-length.
False - pants only
How many complimentary rooms do FullTIME EscapeAGENTS receive?
Two complimentary passes every year after regularization.
Scenario: An EscapeAGENT clocks in at 9:50am but starts working at 10:05am. What TWO things must they do?
1. Report delayed start to HeadAGENT
2. Provide accurate start time
What is the number family members should contact if the EscapeAGENT cannot be reached?
EscapeCEBU @ 0920 983 7079
What are the THREE most used online accounts that are ONLY permitted to be used on company devices?
1. Gmail
2. Google Drive
3. Bookeo
Name THREE grooming violations for FEMALE EscapeAGENTS.
1. Dramatic makeup
2. Large / overly sized earrings
3. Facial Piercings
Scenario: An EscapeAGENT complains about their salary over lunch. What TWO policies does this break?
1. No salary discussions (confidentiality)
2. No inciting discord or gossip.
1. One whole hour lunch break
2. Two 30 minute breaks spread out
Maintain professionalism and maximizing productivity during shifts
Scenario: An EscapeAGENT accidentally spills coffee on the company laptop while reviewing the gameplay guides. They panic and use their personal phone to log into the company Google Drive to re-download the files. The hide the damaged laptop in a cabinet. Based on the handbook, name 4 of the violations in this scenario.
1. Damaging Equipment
2. Accessing Accounts on personal devices
3. Using mobile device outside of break time
4. Failing to report damages
An EscapeAGENT's uniform top has holes after 6 months. Who pays for replacement?
The EscapeAGENT pays for the replacement if due to negligence. EscapeCEBU will cover the cost if there are defects with the original product.
A part-time EscapeAGENT wants to use their free room pass on Saturday, 7pm with 6 of their friends. What THREE rules does this violate?
1. No weekends
2. Max of 5 players
3. Must play before 5pm
What does AWOL stand for? And what are the 3 disciplinary actions for each offense?
Absence With Out Leave (AWOL)
1st Offense - Written Reminder
2nd Offense - One Day Suspension
3rd Offense - Dismissal
Scenario: A customer becomes interested in one of the EscapeAGENTS, is the Agent allowed to give him/her their personal phone number while inside the store?
NO. EscapeAGENTS are not permitted to give their personal number to customers. However, during their off times, if they do see an attraction there, they are permitted to pursue it on their own time.
What is the difference in penalties for Losing a company tablet vs emailing a gameplay guide to yourself?
Lost tablet = payment replacement cost
Email guide = risk of dismissal
A Male EscapeAGENT arrives for his shift wearing: Black jeans with rips along the knee and calf. The company-issued uniform top with a visible nose piercing. Open-toed sandals and a smartwatch and bracelets. Based on the handbook, list ALL the violations.
1. Ripped Jeans
2. Nose piercing
3. Open-toed sandals
An EscapeAGENT works 6 months full-time, then switches to part-time. Are they eligible for:
- 13 month pay?
- Bereavement leave?
- Yearly free passes?
13 month pay: Yes, but its in proportion to the amount they work.
Bereavement leave: No
Yearly free passes: Yes