eServe inquiry
How to create and submit eserve inquiry – wire
Search for the transaction and click on Create an Inquiry. Take note of the W- case number
How to get a copy of MT103 or original instructions
Search for the transactions and click on View Original Instruction. Only provide outgoing instructions in SWIFT messaging format
Client said their vendor sent an ACH payment for $2k+ on 08/31/2023 but they don't see it on their account.
Search > ACH > Payments/Collections
Account # > On-us > date range > amount range
Who is the JPM client in this scenario?
0000SHERWOOD FOOD DI
A type of wire transfer between accounts on JPM's books
Book transfer
How to create and submit eserve inquiry – ACH
Search for the transaction and click on Create an Inquiry. Take note of the JPA case number
How will I verify that original instructions/MT103 has the correct beneficiary information?
Check if beneficiary field matches client's account routing information. Refer to MESSAGE TYPE AND FIELD CODES Excel file for more details
I'm looking for $2,844.00 wire from our customer. They sent it on 08/19/2022. Can you check where it is now?
Posted to the account 08/19/2022 less fees
Who is the beneficiary bank in this scenario?
BANCO DEL BAJIO, S.A
Client initiated a wire payment, and upon checking, status is PAYMENT CONTROL STOP. Which team should we reach out to?
PAYMENT CONTROL STOP or Status 28 means this is a suspect item. Payment validation needs to be completed. Reach out to Fraud Alert
How to check updates on JPM/JPV case
Search > Inquiries > Funds Transfer and enter W- case or JPM/JPV case in Case Number field. Next page will give you an overview of what the eServe inquiry is for. Click on Display Incoming and Outgoing Messages
Client is looking for a wire payment from one of their vendors and has provided a confirmation number (IMAD). How do we locate the payment?
Search > Funds Transfer > Wire
Reference number: IMAD, enter details and select date range
Provide the following: file name, file date and the type of ACH payment
lower left quadrant
What do you call an outside bank that has sent funds to JPMC so we may pay an account on our books?
Sending Bank (SBK)
ACH Data Agreement is needed for this request
File Recreation / File Dump
How to check updates on JPA case
Search > Inquiries > ACH and enter
* JPA case in PRPC/Pega ID field
* W- case in eServe ID field
Client received a credit (wire) but doesn't know what it is for. Per transaction details, the TRN ends in HH. What does this mean?
Suffix HH means this is a returned wire. Fees may have been assessed during the return.
Q: All of the following are useful information to track wires except for one.
(UETR, TRN, IMAD, trace number, SSN)
trace number
How do we get the ACH originator's contact information? - JPM initiated ACH
Get the Company ID (Ident) from the lower right quadrant, go to Search < ACH < Phone List and enter the Company ID, then hit Search
Letter of Indemnification is needed for this request
ACH Recall
Aside from eServe, where can we check status of wire inquiry and what to click to check swift messages
PRPC,
Type the JPM case number on the search bar, click on "Advanced"
How do we determine which party was deducted for the wire fee?
Click on BeneD Details on the bottom of the copy of the wire, and check if the amount is under Debit B/D (debit party's fee) or Credit B/D (credit party's fee).
What are the information we need to fill out to get the list of the returned ACH payments included in a file
date, origin number and company ID
go to ACH < Return Items
How do we get the ACH originator's contact information? not JPM initiated
by reaching out to originating bank (ODFI)
What is the Chase SWIFT code and ABA?
CHASUS33 and 021000021