NFO/ATS
MOBILE BANKING
DIRECT DEPOSIT
WEB BILL PAY
MOBILE/SCAN DEPOSITS
100
What is the form to add an authorized user to NFOAA?
NFCU 652
100
If the member is enrolled in Text Banking, what is the indicator code under UAD-> Member Demographics ->Services?
MOB
100
What is NFCU's routing number?
256074974
100
How much in advance can you set up a payment?
1 year
100
You must be currently enrolled in what electronic service to be eligible for mobile/scan deposits?
NFOAA
200
What level of fatal alerts restrict NFOAA access?
7 & 9...Also Level 3 Account Access Compromised
200
Travel notifications are good for what length of time?
30 days
200
Notice of Changes are good for how long?
6 months
200
What information do you need to send funds through Popmoney?
Phone number or email address
200
If the member does not fulfill the length of membership requirement, an MSR can make an exception if the member meets at least 1 of 4 criteria. Name one of the criteria.
Has a Navy Federal lending product, Has DDNP, Has a certificate/IRA product, Has an aggregate balance of at least $10,000 (this includes the total combined balance in any checking, savings, MMSA, certificate or IRA)
300
When a member self enrolls in ATS, what is the temporary password?
Last 6 digits of any active NFCU CUCARD, debit or credit card
300
What are the 3 platforms a member can access the mobile app?
Android, Apple, Kindle Fire
300
What is the Direct Deposit form number for a Federal Government Agency Pay?
1199A
300
What is NFCU's sponsor ID for CheckFree Corporation?
NAFCU
300
What is the daily item limit for personal mobile/scan deposits?
99 checks per business day
400
Members who are 14-17 years old may enroll in Online Banking as long as they do not have a __________ account.
Custodial
400
The __________ feature allows members to sign in using only a password.
Remember Me
400
Which checking accounts require direct deposit?
Flagship, Active Duty and e-Checking
400
True or False: You can add, update and delete billers from the NFCU mobile App on the Apple platform.
FALSE
400
Name at least 2 endorsement that must accompany the payee(s) signatures.
For eDeposit only @ NFCU, Deposit @ NFCU, For Deposit @ NFCU, For Electronic Deposit @ NFCU, For Scan Deposit @ NFCU, For Mobile Deposit @ NFCU, For Online Deposit @ NFCU
500
True or False: Minors between 14-17 are able to enroll in Online Banking on NFO.
FALSE
500
What are the 3 ways to access mobile banking?
Mobile Web, App and Text Banking
500
When doing a Notice of Change, the direct deposit must be recurring within how many days?
90
500
What is the process to place a stop payment on a Bill Pay issued ACH debit?
Call CheckFree at 888–560–8031 to discuss stop payment options
500
What time must a member receives a confirmation email that the deposit is approved to have the first $200 available immediately?
M-Sat 3PM PST, Sun 11AM
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