DM Trivia
The company your DM worked for, prior to working for Extra Space.
What is Skechers?
These are the steps taken when a customer pays out of auction, but hasn't put a lock on the unit
What is charging the customer for the lock & mailing keys to address on file within 24 hours
These 3 things MUST be in your phone greeting
What is your name, company name and asking the customer's name
The delinquency calls are done on this schedule
What is 4 days past due and every 7 days since the previous call
This is what you need to get before allowing any contractor work to be done on your property
What is DM Approval- and written estimates for anything even close to $500
Your DM's favorite morning exercise class.
What is yoga?
True or False: During delinquent calls we do NOT have to call the alternates on the account
What is FALSE- call ALL alternates per Ohio law and any phone numbers listed in the account/notes
These 3 things MUST be talked about in establish purpose
What is telling the customer why you called, acknowledging previous steps & next steps
This is how many times we call a new opportunity before closing it out
What is 6 times (3 in 3 plus day before, of, & after reservation/ needed-by date)
This tool will help you check if your gutters are clogged with leaves or trash
What is a mirrored inspection pole
Your DM has this animal tattooed on her right forearm.
What is an elephant?
These 3 are all the different means of contact we do before a unit is sold at auction
What are phone calls, emails and text
True or False: It's our practice that we ask the customer when they need the unit
What is FALSE- our practice is to ASSUME the sale and rent today
This form has to be on file if we ever have to collect a customer's key
What is a hold harmless agreement
This is where you go to find videos teaching you how to take care of the facility (filling in cracks/ potholes, door off track, etc.)
What is Workday Learning (facility maintenance)
This popular shopping complex is where your DM worked before moving to Ohio.
What is Mall of America?
This is when units should be posted on Storage Treasures
When is 45-55 days past due- right after locks have been cut.
These must be brought up when presenting the solution
What is total move-in cost, rent, admin fee, promo/discount, insurance, & lock
This is what you do when there is a lock on a unit without a crime watch sticker
What is check to see if it's a new move in/ recent auction pay-out or if they are an existing customer then call to see if they changed the lock
This item needs replaced in the office and all climate buildings once per quarter
What are HVAC filters
Your DM's favorite book series.
What is Harry Potter?
These are the 4 things you check when looking at the lease
What is name, unit number, address (exactly matches breeze) & description of goods
This is when we reach out to a Rapid Rental/ NSC Rental customer
When is, later the same day if they haven't signed the lease or need to know anything specific about the property, or we set a task for 4 days later to follow up on move in and get the google review
These are the 4 different times when Easy Pay can be re-tried
What is the day it fails, the day before 1st late fee, once per month & the morning of the auction
This is how many days we have to give notice to the customer before entering the unit
What is a 3-day written notice both email and physical letter (partner with DM for emergency entry without notice)