Essence of Management
Managers are needed to make an organization two things. What are they?
Efficient and Effective.
This involves monitoring performance, comparing it with goals, and taking corrective action.
Control.
An example of a(n) __________________ in a SWOT analysis is when buyer's preferences change.
external threat
What are the three leadership styles?
Autocratic, Participative (democratic), and Free-rein laissez-faire.
Hierarchical organizations' organizational charts provide what types of information.
The vertical hierarchy and horizontal hierarchy.
What are four things managers must do?
Plan, Organize, Lead, Control.
What are the four control processes?
Establishing standards, monitoring performance, comparing performance against standards, taking corrective action.
Middle managers do _____________ planning, which is a way of determining what contributions their teams can make with their existing resources during the next several months to two years.
tactical
"Here's the goal, do what you want to achieve it", would refer to what type of leadership?
Free-rein.
This skill is the ability to think analytically, to visualize an organization and understand how the parts work together.
Conceptual.
A main function of a middle manager is to
implement decisions passed down from the top
Control systems can increase this_____________, eliminate this______________, and reduce these____________.
Productivity, waste, labor costs.
A(n) _____________ is a favorable circumstance that presents possibilities for progress beyond existing goals
opportunity
A manager should choose the _________________ leadership style in a workplace where employee expertise from multiple areas is needed
participatory
These skills are required to perform a specific job and needed to perform well in a specialized field.
Technical
Of the three levels of management, this level establishes objectives, strategies, and policies.
Top managers.
What 3 scenarios may require corrective action?
1. Make no changes
2. Recognize and celebrate positive performance.
3. Correct negative performance.
This is the creation of alternative hypothetical courses of action that a company can use if its original plans do not work.
Contingency
Transactional leaders are concerned with what four things?
Setting goals, clarifying employee roles, providing rewards and punishments related to performance, and monitoring progress.
This is perhaps the hardest skill to master for most managers and requires the ability to work well in cooperation with other people.
Human skills.
What type of decisions are made by those in top management roles, such as chief executive officers and company presidents?
long term decisions about the overall direction of the company
What part of the SWOT analysis will controls help alert you to that you may not have noticed?
Opportunites.
A company's _____________________ answers the question "What do we want to become?"
vision statement
This type of leadership focuses on inspiring long-term vision, creativity, and exceptional performance.
Transformational.
How do the required mix of skills change as one rises upwardly through the organization?
Less technical to more coneptual.