WORKPLACE ESSENTIALS
ALL ABOUT WORKING WITH OTHER PEOPLE
WHAT IS INTERPERSONAL SKILLS?
STRUGGLE BETWEEN PERSONS WITH OPPOSING VIEWS, IDEAS, BELIEFS, VALUES OR GOALS
WHAT IS CONFLICT?
ANYTHING WITH THE POTENTIAL TO CAUSE HARM
WHAT IS A HAZARD?
MESSAGE COMPONENTS OTHER THAN WORDS THAT GENERATE MEANING
WHAT IS VERBAL NON-VERBAL COMMUNICATION?
1. INTRAPERSONAL
2. INTERPERSONAL
3. INTRA-GROUP
4. INTER-GROUP
WHAT ARE THE TYPES OF CONFLICT?
DO EVERYTHING RESONABLE PRACTICAL TO PROTECT THE PEOPLE ENTERING YOUR WORKPLACE FROM HARM
WHAT IS ONE WAY TO REDUCE RISK?
CHARACTERISTICS TRAITS LIKE MANNERS, ATTITUDE, COURTESY, HABITS, BEHAVIOUR, AND APPEARANCE WHICH HELP US TO COMMUNICATE AND MAINTAIN RELATIONSHIP WITH OTHERS.
WHAR ARE INTERPERSONAL SKILLS?
SCARCE RESOURCES
FEAR
JEALOUSY
DIFFERENCES OF OPINION
ORGANIZATIONAL CHANGE
STRESS
UNCLARIFIES ROLE
POOR COMMUNICATION
WHY DOES CONFLICT OCCUR?
FINDING SOLUTIONS THAT WILL ENSURE WORKERS REMAIN SAFE, COMFORTABLE AND PRODUCTIVE
WHAT IS THE AIM OF ERGONOMICS?
1. FOSTER EFFECTIVE COMMUNICATION
2. KEEP THE FEEDBACK LOOP OPEN
3. EXPAND YOUR OPPORTUNITIES
4. MAKE YOU RELIABLE
5. DEMONSTRATE SOCIAL AWARENESS
WHAT ARE THE IMPORTANCE OF INTERPERSONAL SKILLS
1. IT IS A FACT OF LIFE
2. OCCUR AT ALL LEVELS OF INTERACTION
3. A CRITICAL EVENT DURING ANY RELATIONSHIP
4. HEALTH OF A RELATIONSHIP DEPENDS ON HOW WELL IT IS HANDLED
WHAR ARE THE REALITY OF CONFLICT?
ANYTHING AT WORK THAT HURT YOU PHYSICALLY OR MENTALLY
WHAT ARE WORKPLACE HAZARDS?
1. LISTENING
2. COLLABORATING
3. CONFLICT MANAGEMENT
4. WORK ETHICS
5. POSITIVE ATTITUDE
WHAT ARE THE BASICS OF INTERPERSONAL SKILLS?
AVOIDING
ACCOMODATING
CONTENDING/COMPETING
COMPROMISING
COLLABORATING
WHAT ARE THE APPROACHES TO CONFLICT RESOLUTION?
LEADS TO HEALTHY AND PAIN FREE LIFE
REDUCED ABSENTEEISM
INCREASED SAVINGS
FEWER EMPLOYEES EXPERIENCING PAIN
INCREASED PRODUCTIVITY
INCREASED STAFF MORALE
WHY IS ERGONOMICS IMPORTANT?