Leadership Lessons
The estimated number of additional Panera people we expect to bring into our cafes over the next 4 years.
What is Half a Million?
What SWOT stands for and how it was applied in your Mini Market?
What are Strengths, Weaknesses, Opportunities and Threats and ______________?
The two original ET participants who were the first to be promoted to AOPb within their own regions and took and early exit from the program.
What are Harold Wheeler and Amber Ramirez?
The most beneficial external resource (book, podcast, blog, video, etc.) your personal coach introduced to you.
What is ______?
The levels of the Multi Unit Leadership ladder in order.
What are Brand Ambassador, Talent Scout, Servant Leader, Head Coach, Marketing Guru, Synergist, Goal Getter
The name of the workshop AOPs brought back to their market GMs.
What is Connection and Engagement?
The three levels of the leadership ladder you used to improve your mini market to improve Café Health Results.
What are Head Coach, Marketing Guru, Talent Scout?
The participant whose musical taste is all over the board, and those that know them well can gauge their mood by what they are playing. They were recently promoted to ALM.
Who is Angela Anderson?
The MUL ladder level that the AM ET Mentoring program generated from.
What is Servant Leader?
The competencies of a Synergist MUL?
What are uses all 7 stages of Leadership ladder, design and execute QBP?
VCP spelled out
What is Value Creation Plan?
The report that was the most beneficial when running your mini market.
What is ______?
The rockin' participant who has played the guitar in several bands and was recently promoted to AOPb.
Who is Franchesca Mitsuru?
The #1 thing you learned by being a MENTOR to an AM ET participant.
What is ______?
The MUL's biggest controllable expense.
What is retention?
The first three Foundational Processes
What are: Hiring/Staffing 30-60 days out, Training 30-60 days out, Sales forecast 10-14 days out?
The 4 Key Results
What are Associate Engagement 72%, Cafe Health 62% (0<55%), Sales +6%, and Controllable Profit 24%?
The participant who grew up on a farm with over 50 chickens, goats, sheep, horses, and pigs. They were recently promoted to ALM.
Who is Ramon Morales?
The company that brought you an individual coaching experience.
What is Marlow?
A person who has exemplified what a Brand Ambassador is in your life, and an example of how they do it.
What is _______?
Our Assessment Completion Percentage prior to the QHCs.
What is 38%?
The advice you would give to the next ET class in preparation for their Mini Market project?
What is _______?
The participant who has volunteered at an animal shelter the last three years and was recently promoted to DOM.
Who is Cynthia Mullenary?
As discussed in live 1, how David Clutterbuck describes being a mentor, using "mentor" as an acronym.
What is ...
Manage the relationship
Encourage
Nurture
Teach
Offer mutual Respect
Respond to the learner’s needs
2 of the 8 characteristics of a Head Coach's Jump Start TIP conversation.
Every TIP should relate to a bigger goal
1 Meeting, 1 Topic
Always keep it positive
Set clear and realistic goals
K.I.S.S. (3 minutes maximum)
Dialogues, not Monologues
•Keep it interactive
•Play “I Say… You Say”
•Spaced Repetition
30-Second briefings with crew that come in later
Mandatory every shift, not just “Game Night”