You realize mid-procedure you need to do more work than planned.
Acceptable answers:
Stop and explain
Talk to the patient first
Get permission before continuing
The patient nods but looks confused while you’re explaining treatment.
Acceptable answers:
Explain it again
Slow down
Ask if they understand
A patient says, “I don’t care, just do whatever.”
Acceptable answers:
Still explain the options
Make sure they understand
Talk them through it
You explain treatment using lots of dental terms and the patient looks lost.
Acceptable answers:
Use simpler words
Explain it differently
Break it down
After treatment, a patient says they didn’t understand what was going to happen.
Acceptable answers:
Make sure understanding happens before treatment
Explain better next time
Check understanding first