Ethics
Texas Penal Code 37.08 covers this
What is Abuse of Official Capacity
under the government code, section 441.158 communication tapes and printouts should be kept for this amount of time
What is 30 days
My training officer taught me that it is a common ______________ about Ethics that if it happens outside of work, then it doesn’t matter
There are this many exemptions under the freedom of Information act (FOIA)
What is 9
The condition of having or being composed of differing elements; variety in a group or organization
What is diversity
Texas Penal Code 39.02 covers this
What is official oppression
All actions are taken to ensure that standard and procedures are adhered to and that delivered products or services meet performance requirements
What is quality assurance
A respectful person is an attentive listener, treats others with consideration, do not resort to intimidation, coercion or violence except to defend others
What is Civility, Courtesy and Decency
follow policy and procedures… identify and report outdated policy and procedures.. report policy and procedures that do not meet agency goals… attend all training… understand the importance of a QI/QA program… get behind accreditation and certification…. DOCUMENT! i
These are the 4 ways that culture changes
What are technology, diffusion, environmental changes, and new ideas
Texas Penal Code 36.02 covers this
What is acceptance of honorarium
A person knowingly accessing the customer database of a business to discover personal financial information, including social security numbers, addresses, and other identifying information of the customers, would be committing an offense under Chapter ______ of the Texas Penal Code.
What is 33
A person knowingly accessing the customer database of a business to discover personal financial information, including social security numbers, addresses, and other identifying information of the customers, would be committing an offense under Chapter ______ of the Texas Penal Code.
What is 33
One of the most significant words in the field of law, ____ means legal responsibility for one's acts or omissions
What is Liability
Age, gender, religion, sexual orientation, race, ethnicity, class, disability, and nationality
What are dimensions of diversity
Texas Penal Code 39.03 cover this
What is misuse of official information
Deriving from the French for "wrong", a civil wrong or wrongful act whether intentional or accidental, from which injury occurs to another
What is Tort
A Telecommunicator was recently involved in an argument with their next door neighbor. In an effort to obtain information about the neighbor to wield against the neighbor in the event that the neighbor harasses the Telecommunicator again, the Telecommunicator searches for the neighbors’ criminal history and violates the Government Code Chapter _________.
What is 411.085
A program providing, at minimum, the random case review evaluating emergency call taking and dispatch performance, feedback on protocol compliance, commendation, retraining and remediation as appropriate, and submission of compliance data to the agency
That is Quality Assurance/ Quality Improvement (QA/QI)
These are the three powerful trends highlighting diversity in the 21st century
What are Trend 1: Global Marketing, Trend 2: Changing Demographics, and Trend 3: Celebrate your differences
Unathourized obtaining, use or disclosure of Criminal History Record Information falls under this code and number
What is Government Code 411.085
Administers Emergency Care using an automated external defibrillator; or administers emergency care voluntarily as a first responder is the term defined in this Government Code
What is 421.095
These are the 7 elements of culture
What are social organization, customs and traditions, language, arts and literature, religion, forms of government, and economic systems
The operations of the regional emergency medical dispatch resource center are considered to be the provision of 9-1-1 services for purposes of section 771.053. Employees of and volunteers at the center have the same protection from liability as a member of the governing body of a public agency under section 771.053. This is for what code and subsection
What is Texas Health and Safety Code Sub chapter C Administration of state Emergency Communications Safety Code 771.061: Statewide Confidentiality of Information
Marital status, differences in housing status, and belief systems are examples of this
What are Secondary Dimensions