Duties to Clients & Customers
This article protects and promote the interests of their client.
What is the Article 1 of the Code of Ethics?
Which Article addresses honesty and accuracy in advertising?
What is Article 12.REALTORS® must present a true picture in advertising.
This article requires agreements to be in writing and clear?
What is Article 9 or written agreements protect all parties.
This article prohibits discrimination in professional services.
What is Article 10 or REALTORS® must treat all clients equally.
This Article covers compensation and referral fees.
What is Article 6 or REALTORS® must disclose any financial benefit?
Before dual representation begins — prior to an offer.
What is when must a dual agency disclosure be made in Iowa?
This must be included in all advertising per Iowa Rule 193E–11.36(1)
What is the brokerage name.
What does a buyer’s agent do when she learns of foundation issues not disclosed by seller?
Disclose the material adverse fact to the buyer which is Required by Iowa law (543B.56(1)) and Article 2.
This was removed as a protected class by the Iowa Civil Rights Act as of July 1, 2025
What is gender identity? Iowa protects more classes than federal law. However, federal law still prohibits this type of discrimination.
You can accept compensation from more than one party when you do this.
What is only with full disclosure and consent of all parties which is an Article 6 requirement?
True or False: You can disclose confidential client information if it benefits your other client.
True or False: You can advertise a “Coming Soon” listing without written seller consent.
What is FALSE?
BONUS: DMAAR does not allow Coming Soon listings.
True or False: Verbal disclosures are acceptable as long as they are honest.
What is FALSE?
True or False: You can honor a seller’s request to avoid selling to certain groups if it’s their preference.
What is FALSE? You must refuse discriminatory instructions.
True or False: Agents may receive a gift card from a lender for sending clients.
What is False as it violates RESPA Section 8 and Iowa Rule 11.37(1).
The Article that requires REALTORS® to cooperate with other brokers when it’s in the client’s best interest.
What is Article 3?
A social media post says “Under Contract!” — but the sale hasn’t been accepted yet.
What is a violation of misleading or inaccurate representation violates or Article 12.
An agent should do this if they make an error in a contract?
What is disclose the error promptly and correct it in writing or Article 1 and Article 9 — transparency is key.
Steering or blockbusting violate these ethical and legal standards.
What is Article 10 and the Fair Housing Act.Both prohibit limiting housing choices by bias?
“Procuring cause” is used to determine this.
What is who is entitled to the commission which is relevant in cooperative transactions (Article 3)?
You must do this if a seller directs you not to disclose a known material defect.
What is Disclose it to all parties? Iowa Code 543B.56(1) and Article 2 require disclosure of material adverse facts.
You would need to do this if you share a photo of a listing with a “For Sale” sign showing another brokerage.
What is credit the listing brokerage or (Standard of Practice 12-5) must not mislead the public about representation.
If a client directs you to withhold an offer, this ethical issue arises.
What is failure to present offers promptly (Article 1) as all offers must be presented objectively and quickly.
An agent should do this when a client makes a discriminatory request.
What is refuse the instruction and educate the client on Fair Housing laws to uphold Article 10 and Iowa Civil Rights Act compliance?
This must be verified first before a brokerage runs a raffle for referrals.
What is compliance with RESPA and Iowa advertising laws because incentive programs must be transparent and legal.