Speak with enthusiasm, smile when talking, remain friendly, and use pleasantries is being what to the customer?
Courteous
100
In a voicemail greeting, you should always record what?
Record your own personal greeting
100
How should you speak when leaving a voicemail?
Speak CLEARLY and SLOWLY
100
What is the first step you should do for a full interview?
Find a room or a place where you will not be distracted
100
First thing when making an appointment, you should state.
Your full name and if you're a new patient.
200
Build effect rapport, ask probing questions, have some empathy for the customer is developing what?
Developing an interest
200
Make sure to include your full...
Include your full name
200
Be sure to leave what on the voicemail?
Your name, phone number, and a short message
200
What should you state when the interviewer calls you?
Your full name and the position that you are applying for.
200
Most medical places will need what.
The name of your insurance plan
300
Avoid the use of slang or casual language is to remain what?
To remain professional
300
How often should you check your messages?
At least once every 24 hours
300
If you would like the person to call you back, you should leave what?
A time that is best to call you back
300
Listen to each question fully, if you did not understand or did not hear the question, what should you do?
Ask the interviewer to repeat the question
300
Yearly exam, wellness visit, or for a specific reason are examples of.
Why you want to see the provider
400
Never lie, guess, or make up answer is to answer what?
To answer honestly
400
If the person is expecting a reply, when should you reply?
Reply immediately
400
If you do not know this individual, you should try to leave what on their voicemail?
A good impression
400
When answering a question, how should you answer?
To the best of your knowledge and respectfully
400
At the end of the phone call, something that you will need to confirm
The time and date of your appointment
500
Trust requires at least three of these five acts
Truthfulness, honesty, reliability, loyalty, and integrity
500
In a regular voicemail greeting you should include these three topics
Full name, apology for not being able to pick up the phone, and an invitation to have the caller to leave a name, short message, and a phone number to get back to them at a later time.
500
How many topics should you cover in a voicemail?
One topic per voicemail
500
At the end of the interviewer, what is good etiquette?
Thank the interviewer for their time and that they have a pleasant day
500
Name one thing that you should ask before confirming your appointment and hanging up.
1. If they can send you any forms you need to fill out before you arrive
2. If you need to bring anything to the visit
3. What to do if you need to change or cancel your appointment.