Phone Fails
You’re chewing gum while on a professional call. Is this okay?
No (unprofessional)
Every email should start with this.
What is a greeting
The first thing you do when greeting a customer is
Smile and say hello
Texting during a conversation shows this
What is disrespect or lack of interest
What planet is closest to the sun
What is Mercury
What should you do before putting someone on hold?
Ask for their permission and make sure it’s okay.
It’s important to check this before hitting send.
What is spelling and grammar
When a customer is upset the best thing to do is
What is listen and stay calm
Ignoring someones email or call is considered this.
What is unprofessional
The author of Romeo and Juliet
William Shakespeare
If you accidentally hang up on someone what should you do?
Call them back and apologize
Usually all caps in an email usually means this
What is shouting or being aggressive?
Saying “I don’t know” should be followed by this
But I’ll try to find out more for you
Reading with sarcasm in customer service voice might be
Rude or inappropriate
Fastest land animal in the world
Cheetah
You keep answering questions by saying “yeah” what’s wrong here?
Disengaged, rude
When emailing a teacher or boss, avoid using this type of language
What is slang or casual talk
If you don’t understand what someone is asking, do this
Politely ask for clarification
Using emojis in a professional email is often seen as
Unprofessional
This is the largest ocean in the world
Pacific Ocean
The person you call can’t hear you. What’s a professional way to handle it?
Let them know, try calling again or move around to get better service
Before replying all, ask yourself this
What is “does everyone need to see this?”
There are 3 magic words in customer service, what are they?
Please, thanks, sorry
Interrupting someone while they are talking is
Disrespectful
This author wrote the Harry Potter series