Phone Fails
You're chewing (food, gum, etc.) while on a call. Is this okay?
No
Every email should start with this.
What is a greeting
What are the two magic words you will need to use in many conversations throughout your life
Please and thank you
Texting during a conversation shows this
What is disrespect or lack of interest
When meeting someone for the first time (in a casual setting), you should
Shake their hand and/or say hi to them
What should you do before putting someone on hold?
Let them know that you are going to put them on hold.
It’s important to check this before hitting send.
What is spelling and grammar
If you have to blow your nose while eating with others, you should
Excuse yourself and go to the bathroom
Ignoring someones email or call is considered this.
What is unprofessional
You're in the bathroom and someone is waiting for the bathroom, what should you do?
Don't take too long/be considerate.
If you accidentally hang up on someone what should you do?
Call them back and apologize
Usually all caps in an email usually means this
What is shouting or being aggressive?
When having a conversation, it is important to give everyone
A chance to speak
Having a conversation with someone while wearing headphones makes the conversation
When someone says good morning to you, you should
Say it back
You keep answering questions by saying “yeah” or "okay," what’s wrong here?
You are being rude/showing you do not care
When emailing a teacher or boss, avoid using this type of language
What is slang or casual talk
If you don’t understand what someone is asking, you should
Politely ask for clarification
Using emojis in a professional email is often seen as
Unprofessional
When eating at a table, you should
Sit up straight and keep your elbows off the table
The person you call can’t hear you. What’s a good way to handle it?
Let them know, try calling again or move around to get better service
Before replying all, ask yourself this
What is “does everyone need to see this?”
When texting adults you should
Use proper grammar and punctuation
Interrupting someone while they are talking is
Disrespectful
The Golden Rule is
Treat others the way you want to be treated