Etiquette 101
What is Etiquette
Polite behavior in Society
Public, Professional, Groups
What are Basic Workplace Etiquette
3 choices
Give your full name
Please and Thank you
Say sorry if needed
What is the first thing you do for a meeting or Group Training?
Be on Time
Be prepared
Introductions
What is the first thing you do when answering a phone call
3 choices
1.Say the Company's name and yours
2. Speak in normal voice
3. Don't talk with food in your mouth
What is Email Etiquette?
Appropriate Language, Spelling, Grammar, Manners
When should you practice proper etiquette
Every moment of the day!
What do you do before going into a office
2 choices
Knock
May I come in
What do you bring with you to a Meeting/Group Training
Name 3 things
Paper, Pen or Pencil, Computer
What do you do if you can't answer a question
Be honest if you don't know the answer, tell them you will ask another
Give 3 common ways to end an email
1.Sincerely,
2. Regards,
3.Thank you
What does having proper etiquette show other people about you?
That you are mature & do not want to make peolple feel uncomfortable
What needs to be left out of the workplace
Your Personal life
What do you do with your phone
Put on Silent mode
When on a conference call, what do you do
Mute when not speaking
What should you do before sending your email
Proofread your message, Proofread again
What is the goal of Etiquette
To show consideration, respect, & honesty in our daily lives. To develop relationships
What kind of non verbal ques should you be mindful of
closed arms, angry faces, eye contact
Where do you keep your personal items
Under the Table
What should you do before putting the caller on hold or transferring
Ask Permission
What is a Salutation/Greeting in an Email
Hi, Dear , Good Morning, Good Afternoon
What are the Best Etiquette Practices
Be Punctual, Don't Criticize or Complain, Listen before speaking
How should you be careful about your language
Name 3
Words, Tone, Volume
Avoid decisive Topics of conversations
How many times do you leave the room
None , unless urgent
If you take a message, what information do you write down
Their name, Date & Time, Call back number, and message if needed
How do you structure an Email
Subject line, Greeting line, Body, Sign off, Signature