Phone Basics
What should you always say first when answering a professional phone call?
A polite greeting and your name (e.g., “Hello, this is Sarah.”)
What part of an email gives a short description of what the email is about?
Subject line
Saying “Hello, this is Jordan. How may I help you?” when answering the phone.
Good
Which is better for a subject line: “HELP!!!” or “Question About Homework Due Friday”?
“Question About Homework Due Friday”
When you can’t answer the phone, what should you do so the caller can leave a message?
Set up and use voicemail
Which greeting is most appropriate for a teacher: “Hey,” or “Dear Mr. Smith,”
Dear Mr. Smith,
Writing an email with no subject line.
Bad
Which skill is important for both phone and email etiquette: speaking clearly or using emojis?
Speaking clearly
What is it called when you carefully listen and repeat back what someone said to show understanding?
Active listening
Why is spell-check important before sending an email?
It shows professionalism and prevents miscommunication
Leaving a voicemail that says, “Uh, call me back.”
Bad
Why is tone important in both phone calls and emails?
It shows respect and prevents misunderstandings
What should you do if you must put someone on hold during a call?
Ask politely and wait for their permission
What goes at the very end of a professional email to show who sent it?
Signature
Speaking clearly and slowly during a call.
Good
What should you do before making an important phone call?
Plan what you are going to say