Product Knowlege
What is Sassy Strut formally known as?
What is Cheeky Strut
What are the two Wax passes we offer?
What is Unlimited and Prepaid.
What is a FGEA?
What is First Time guest ears.
How many guest are allowed in the Wax Suite?
One.
The three P's stand for what?
What is Prebook, Product and Packages.
What is the name of the three product lines we offer in our Struct 365 portfolio?
What is Strut Smoothly, Strut Boldy, Strut Lavishly.
For any unlimited wax pass you can break it into how many payments?
What is 4/3/2 payments if the pass is more then $150.
Guest can use their points towards tipping their wax specialist?
What is False, the guest can only use points towards services, products and gift cards.
What is the pager procedure?
What is - Wax specialists are required to respond to every page they receive by coming out to pick up their guest, or coming out and letting their waiting guest know they are running late.
Our late policy allows guest to be up to 11 minutes late for their reservations?
What is false, the late policy is 9 min grace period. 10 min marked no show.
What are the two newest products we introduced into the Strut Portfolio?
What is Mask me hydrogel mask and Reveal me face exfoliating gel mask.
What is the student pass?
Buy 3 Get 1. - 25% savings.
Do you accept walk in's?
Yes. But we recommend booking reservations ahead of time because books do fill up fast.
What is the gorgeous process we go by?
What is
1. Cleanse - Pre wax cleanser
2. Protect - Pre wax oil
3. Wax
4. Rejuvenate - Calming product
What services do we offer complimentary and to whom?
Woman - Bikini Line, Eyebrow, Underarm
Men - Eyebrow, ears, nose.
First time guest only.
What products have the hair growth minimizor?
What is Smooth Me Ingrown hair wipes, Slow it Duo, and Strut lavishly collection
What promos do we offer our first time guest when it comes to wax passes?
What is
Prepaid is buy 9 get 3 free.
The unlimited is and additional month free. Instead of 12 it would be 13 months for the price of 12.
What is the first thing a GSA should do when a guest arrives to the center?
Stand and great the guest.
What is the recommend frequency of Underarm services?
Every 2 weeks
Who is David Berg
What makes hydrogel different from a sheet mask?
Hydrogel holds more hydration, absorbs into the skin, locks in moisture, and produces longer lasting results then sheet masks.
If I purchased a wax pass in New York but move to Chicago can I still use it?
What is - Yes, the packages will always be attached to your account and any EWC can see them on their.
What does NB stand for when referring to Booking types?
What is "None request but knows"
What are the Exclusive comfort Blend ingredients?
What are roman chamomile, Aloe Vera, Mediterranean Sea Kelp, English Cucumber, and Vitamin E.
What is the name of our Franchise?
Roger and Marty