OLR
HOBS
Focus Point
Life Events
Kicks and Grins
100
Mrs Murphy is not able to answer any authentication questions. What do you do know?
What is KBA
100
Form used for processing Annual Enrollment
What is Form 17
100
Click Save/Submit enrollment
What is completing enrollment on Net Benefits
100
Dependent turns 26
What is losing a Dependent
100
Where do you look to find the benefits impacted by STD or LTD
What is Benefits Guide
200
WI OLR>All Contents>Reference>Customer Service>Call Handling>Call Security>General Call Handling Procedures
What is Shell Account Procedures
200
what tool or tools will help you determine if the customer is calling within the enrollment window
What is Benefits Guide and HOBS Form 8
200
LEGAL/3PTYAU
What is a work item for a POA
200
Gain dependent life event come over on SCF
False
200
The Participant meets a certain set of criteria in the plan rules that provide potential access to a benefit
What is eligibility
300
Past, Present, or Future Physical or mental health Payment for service of health care Name, Address, Social Security Number
What is PHI
300
Send system-generated literature to participants
What is form 4
300
Where can you look to verify the participant inclusion in a particular employment group?
What is HOBS, Focus Point and Net Benefits Associate View
300
Birth or Marriage
What is Gaining Dependents
300
An unpublished timeframe, after the closure of the official open enrollment window, in which an associate can still enroll a participant in benefits
What is a silent window
400
Which accounts in CST 4 and 9 can you do an emergency carrier update? And for Which Carriers?
What is Eaton, Merck, Pfizer, BASF Express Scripts, Caremark and Cigna
400
Enrollment opportunities per program
What is form 8
400
Alerts and Communications
What is Supporting Content
400
36 Months
What is the maximum period a qualified beneficiary can be covered by COBRA
400
Fidelity HSA with no H&W relationship
What is service model 1 for an HSA
500
Where to verify what information can be given to dependents/POA
What is the Caller Access Matrix
500
Designated dependents
What is Form 6
500
Verify Date of Hire
What is Customers Employment Information
500
What are the two basic categories of leaves
What is paid LOA and Unpaid LOA
500
Social Security, Medicare, Medicaid and Cobra
What is Government-Mandated Benefits
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