Definitions
Fill-In-The-Blank
True-or-False
100
Direct Costs
What is the salaries and benefits for all employees involved in training.
100
Affective Outcomes include __________ and __________.
What is Attitudes and Motivation.
100
Results are used to determine the training program's payoff for the company.
What is True.
200
Indirect Costs
What is costs that are not related directly to the design, development, or delivery of the training program.
200
ROI can be measured and communicated based on a __________ or a ratio.
What is Percentage.
200
Affective Outcomes that might be collected in an evaluation include tolerance for diversity, employee engagement, and increased production.
What is False
300
Benefits
What is the value that the company gains from the training program.
300
Affective Outcomes can be measured using __________.
What is Surveys.
300
Indirect costs include salaries and benefits for all employees involved in training.
What is False
400
ROI
What is the comparing of the training's monetary benefits with the cost of training.
400
Results are used to determine the training program's _________ for the company.
What is Payoff.
400
Results outcomes are level 4 (results) criteria in Kirkpatrick's framework
What is True
500
Kirkpatrick's Framework *BONUS*
What is used to demonstrate the financial value of training and includes four levels (reaction, learning, behavior, and results)
500
Affective outcomes relate to Kirkpatrick’s _________,__________, or __________, depending on how they are evaluated.
What is Level 2 (Learning), Level 3 (Behavior), or Level 4 (Results)
500
Return on Investment (ROI) refers to comparing the training's relational returns with the cost of the training.
What is False
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