Food Allergy
Guest wants a stuffed chicken but has a dairy allergy - what can this guest have
What is:
Unstuffed chicken (if the kitchen can) on rosters
What are the cocktail guidelines?
What is:
Serve two boards then clear once.
Guest needs a Taxi what should I do?
What is:
Use CM phone to call golden triangle (9-519-740-2222) or ask the manager to call.
I'm setting up Late-night in Gallery what linen do I use?
What is:
Black brunch linen
It's cocktail hour and is known to the room that there are a lot of allergies what should I do?
What is:
I should make sure that I know what I'm serving and let all the guests know as they take the food.
I forgot the Numbers the expo gave me what do I do?
What is:
Go to the MD on the floor for help.
I'm in Waterfront and my bartender needs Ice what do I do?
What is:
Unless everyone in the room is unavailable, someone from that room should grab it, not support.
What are the things that should be restocked in the servery after the event
What is:
salt & Pepper, sugar, plateware, and cocktail needs
When taking orders, a guest wants beef but has a garlic allergy what do I do?
What is:
Throughout dinner you notice a guest at your table is moving into the yellow zone after chugging a glass of wine, what is the next step?
What is:
1. Water the table and make sure the guest has a full glass
2. Inform the MD of the room and the Bartender
I used AV equipment for an event, what do I DO after I'm done using it?
What is:
Brought back to the IT room
what is the uniform standard
What is:
tie-up hair, white steamed dress shirt, vest, tie, black dress pants, black socks, and black running shoes or dress shoes
The menu is
App: Caesar salad
Entrees: Short Rib, Salmon, and Tomato Tart
Desserts: Cheesecake
I'm a vegan what can I have?
What is:
App: Market Greens with Oil and Vin
Entrees: Tomato Tart without the goat cheese
Dessert: Sorbet
It's time to clear entrees, CON is on break and the head table needs to be cleared with custom knives who's responsible for this?
What is:
The lead server - also to make sure the custom knives go back into the box.
What are the tasks for each room after dinner service
What is:
Falls - Curtley
Gallery - Glassware polish
Waterfront - 2nd floor clean-up
I'm going to throughout the garbage but the bin is full what should I do
What is:
Make sure the bag is tied off and is sitting beside the bin.
When taking orders a guest lets you know that they can't have any food with alcohol in it what do I do?
What are the mods for this
1. What is:
Letting the MD know ASAP (why is this important)
2. What is:
App: market greens with oil & lemon
Entree: this one depends on what meal the guest would like as most meals have alcohol.
Desserts: all good other than anything that might have vanilla ice cream with it.
What is the proper way to serve a table?
What is:
Drop food by the left side and clear form the right side.
What are the 8 linen sizes and what table do they fit on?
What is:
4ft - 88x108 (base) 54x72 (topper)
6ft - 88x132 (base) 54x90 (topper)
10ft 88x177 (base) 54x144 (topper)
round 120 (base) 90 (topper)
What are the 4 steps for reset?
What is:
1. Team clean-up of the room
2. Assigned task for completion of reset
3. Team final detail
4. Back storage area cleaned