Maximising your learning journey
Complete this sentence:
"The more mistakes you make..."
"The faster you learn."
What are Everflow's three core principles?
Simplicity, transparency, exceptional customer service
Name the 4 customer types in the water industy.
Small businesses
Medium businesses
Large multi-site organisations
Public sector
What is a mindset?
A mindset is the "filter" or "lens" through which you see the world. It is a collection of beliefs, attitudes, and assumptions that shape how you interpret your experiences and decide how to act.
Which famous castle in London serves as the official residence of the British Monarch and is where you can see the "Changing of the Guard?"
Buckingham Palace
Explain the difference between training and transformation.
Training is about transferring skills. It's a process designed to help someone perform a new task or tasks. Transformation is about shifting mindsets. It's a permanent evolutionary process that changes someone entirely. The difference isn't just doing new things, but about becoming someone who sees and interacts with their world differently because they understand why they're doing new things.
What do the Everflow principles encompass?
- Customer focused; treating customers with respect
- Make processes easy to understand
- Committing to deliver on our promises every single time
Name at least 3 water wholesalers in the UK.
Northumbrian water
Thames water
Severn Trent
Yorkshire water
United Utilities
How can one change their mindset?
1. Self-Awareness: Noticing the "voice" of your current mindset (e.g., catching yourself saying "I can't").
2. Reframing: Consciously choosing a different explanation for an event.
3. Action: Acting *as if* you had the new mindset until it becomes natural.
South Africans use the Rand, but what is the name of the basic unit of currency in the UK? (Full name)
The pound sterling
Name at least 4 of the pillars that make a good question.
1. Search first
2. Check your notes
3. Check your systems
4. Ask your teammates
5. Then ask
6. After asking, record your answer
7. Have your notes handy if anyone comes to you to ask
List the 5 main pillars of Everflow culture.
- Supportive
- Customer focused
- Ambitious
- Honest
- Friendly
Explain why the water market in the UK was deregulated.
Deregulation meant that there was more competition, better service, clearer pricing and more innovation.
What's the difference between a fixed mindset and a growth mindset?
The biggest difference between a fixed mindset and growth mindset is in the beliefs around intelligence and talent.
People with a fixed mindset see abilities as static and unable to move or develop, leading them to avoid challenges for fear of appearing unintelligent or incompetent and viewing effort as a sign of low ability.
Those that display a growth mindset believe that intelligence and skills are a starting point and can be developed through dedication, hard work and feedback. Failure isn't a reflection of their worth but actually necessary for improvement, and effort is seen as the essential path of mastery.
Growth mindsets see obstacles as opportunities to test themselves and to grow.
What is the building connected to the Big Ben called?
The Houses of Parliament
What is neuroplasticity?
When the brain creates new connections and forms neurons in a state of learning, or upon receiving confirmation that something is correct
What year was Everflow voted water retailer of the year at the Water Industry Awards?
2022
What's the difference between a wholesaler and retailer?
Wholesalers transport water through pipes and supply customers, treat and purify water and maintain critical infrastructure.
Retailers bill customers, help customers to switch to other retailers easily, provide customer support and account management tools.
Explain how using the word, 'yet' can change your outlook.
The word, 'yet' acts as a bridge between failure and future mastery. When a learner says, "I can't do this," they create a psychological dead-end - a symptom of a fixed mindset.
By adding the word, 'yet', it fundamentally shifts the perspective suddenly toward a path of progression which will result in success. This tiny addition helps the person to acknowledge there's a lack of skill, but that's only temporary rather than a permanent stop.
It reframes the struggle as part of a timeline, signalling to the brain that it's time to put effort in to get over this obstacle - thus causing a reaction in neuroplasticity and making our brains literally grow through persistence.
How many times can you fit the total land area of the UK into the total land area of South Africa?
Approximately 5 times!
In neuropsychology, the 'messy middle' is often used to describe a specific part of the learning journey. What happens during this part?
The 'messy middle' describes a phase that occurs after the initial excitement of starting a new skill wears off, but before true mastery is achieved. Effort stays high, but visible progress seems to stop, which can cause frustration. What the person doesn't realise is, at this point, they have actually gotten half way there, and now is the phase where trial and error or actual experience is needed to reach mastery.
Name all 6 of Everflow's values.
- Show we care
- Make things simpler-er
- Have a laugh
- Be the best
- Teamwork makes the dreamwork
- Do the right thing
Name 4 of the 5 main customer pain points experienced in the UK water industry for businesses.
Poor service from previous retailers
Unexpected charges
Hard to reach support
Lack of transparency
Explain the differences between person praise and process praise.
Person praise focuses on innate qualities or fixed traits, such as telling a student they are 'smart' or 'naturally gifted'. While this feels positive, it actually can foster a fixed mindset by making the person afraid to fail as that would mean they lose that 'smart' label.
On the other hand, process praise targets the effort made, strategies used, focus given and persistence the individual employed to reach their goal. By praising the method rather than the person, the idea that success is actually brought about as a result of controllable actions and encourages resilience and willingness.
Primarily vegetables and potato, mashed and mixed together in a pan and cooked in butter until a golden crust is formed and is a great way to cook leftover vegetables and meat from a roast.