What type of customer shops at Evergreen? (pick one)
-Highly educated
-upper income
-informed
-health conscious
100
Who does Evergreen cater to?
Upper Class
100
How did Evergreen motivate store managers financially?
Performance based compensation
100
What is vertical linkages?
Coordinates activities between the top and the bottom of the organization.
200
Where is Evergreen's headquarter located?
Boulder, Colorado
200
What did superior customer service require?
Being able to respond quickly and effectively to a unique concern or problem.
200
What is the problem with slotting allowances?
Major suppliers can buy the amount of shelf space for their products
200
What is one of the financial ratios Evergreen implemented to meet performance targets (pick one)?
-cash conversion cycle
-inventory turns
-return on assets
200
What is horizontal linkage?
Coordinated activities across organizational departments
300
How did Donald Slater (Current CEO's father and founder of Evergreen) die?
Tragic Skiing Accident
300
How did Evergreen successfully transmit their values and operating standards?
Quarterly company retreats
300
What was Evergreen's first acquisition outside the Rocky Mountains?
Arugula Grocers
300
What is the time frame for the cash conversion cycle?
3 days
300
What is decentralization?
The degree to which decision making is spread throughout the organization.
400
What television show's co-creator hung-out at Evergreen while growing up?
South Park
400
FILL IN THE BLANK
"We keep ______________ things ______________."
"We keep local things local."
400
What is one of the reasons the heirs wanted out (pick one)?
-Lost interest in company after father's death
-Showed a loss in profit for the last 3 years
-Bad economy in Las Vegas area
400
What were the 2 components of the incentive scheme?
Service quality and employee empowerment surveys
400
What is functional structure?
Consists of a chief executive officer and a limited corporate staff, with functional line managers in dominant organizational areas such as production, accounting, marketing, R&D, engineering, and human resources.
500
Where are the 2 distribution centers located?
Northeast and Southwest Colorado
500
How did newly acquired store managers learn from Evergreen store managers?
Mentoring
500
Why did manager turnover increase?
Manager decision making became narrower as Evergreen expanded.
500
Spell Haley's last name correctly
Ljunggren
500
What is multidimensional structure?
Consists of a corporate office and operating divisions, each operating division representing a separate business or profit center in which the top corporate officer delegates responsibilities for day-to-day operations and business-unit strategy to division managers.