POPIC
With the new changes, what are all residents required to change on their Renter's Insurance policy?
Update the Additional Insurance or Certificate Holder to Confirm Insurance-Evergreens at Laurel
P.O. Box 19502
Irvine, CA 92623
What is the hourly rate for visitor parking?
$1 per hour plus applicable fees (16 cents per minute)
Which applicants are offered an opportunity to purchase a Guarantor policy?
Denied applicants that pass the background check.
In the morning what should Leasing Professionals walk and inspect to prepare for tours.
1. Model
2. Available units to show
I offer residents a flexible payment option to help avoid late and legal fees. Residents give me half of the rent upfront, choose a day to pay me the second half. In turn, I will pay the total rent at the first part of the month. Who am I?
Flex Pay
What is the monthly Damage Waiver Program fee for residents?
$16.00
Where is Car Plus Parking located?
Across from the playground
What is the required security depoist amount for an applicant offered the Guarantor option?
$1250.00
Name the two reports that are printed on Monday for the service team?
1. Unit Availability
2. Resident Roster
I offer applications that are "approved" or "approved with conditions" a secuity deposit alternative. All fees paid to me are non-refundable. Who am I?
Jetty
What is the Content Coverage deductible for Apartment Plus?
$250
Who will ideally benefit from Car Plus Parking?
Residents with multiple cars and households with frequent visitors.
Can an applicant that was offered Guarantor also use Jetty?
No. Jetty is only for applicants with an "Approved" or "Approved with Conditions" status
When does pest control come to the commnunity?
Every first and third Thursday.
When I am working correctly, I post ontime rental payments for residents to help boost their credit score.
At times, I make the residents angry and they no longer want my services.
Who am I?
Esusu
What day will residents be charged the monthly Damage Waiver Coverage fee if an approved third party policy has not been submitted?
August 1, 2026
Can an individual with a handicap tag park in visitor parking and avoid paying the fee?
Keep in mind that disability is a protected Fair Housing class.
No. Everyone in Visitor Parking has to pay the fee.
How much is the Guarantor application per applicant?
Free for everyone!
What should you do if a resident calls with a noise complaint?
1. Listen to the resident.
2. Ask them to put the complaint in writting. This helps us to better commmunite and investigate the matter properly.
I verify income and identity. Who am I?
Vero
How can residents opt out of the the Damage Waiver Program monthly fee?
By submitting an approved third party policy that meets the established criteria.
Who can receive a "blue" temporary parking permit?
1.Residents with a rental car-must provide rental car contract
2. Contractors and/or vendors
What should we send to residents that are denied?
Step 2: MD Document Acknowledgment
Step 3: Details for the Guarantor application including the link.
In Knock, how should we respond to an INITIAL contact lead that has provided an email, phone and/or SMS?
More than two contact modes have been issued.
1st-Call to gather more information.
2nd-Send a follow up email or test with more details about their apartment choice.
I throw a party each year for a least two days from 7am-7pm. If residents do not charge their keys, they are locked out of the storage and/or apartment, which means they have to visit me at the office. Who am I?
Medeco