Safety
An infant needs this type of seat
What is: a rear-facing car seat
It's the next step after the Case Aide has been assigned a coverage.
What is: Confirm with the placement and parent that you are covering
This must be documented on the WPR for any scheduled visit that does not take place.
Bonus: These are the 3 components of a cancellation note
What is: CXL in the start and end time columns
What is: 1. reason for the cancellation, 2. efforts to break the barriers, 3. make-up plan of action
This needs to be sent at least once a week to the Case Manager
What is: Case Manager Update Email
The time frame that ALL final Weekly Progress Reports (WPRs) submissions are due.
What is: no later than midnight on Sundays in your EOW email.
A Case Aide should be doing this at all times during the visit.
What is: maintaining ear-shot and eye-shot
The next step when a guest shows up to the visit that you do not have on your documentation.
What is: Contact your Lead
This is the next step when a participant or placement notifies you that they need to cancel a scheduled visit.
What is: Try to break the barriers.
At minimum, these 3 individuals must be included on each CM update email.
Who are: Your Lead, your Director, the Unit Supervisor
The start and end days of the "reporting week"
What is: Sunday through Saturday
These intervention steps should be taken if while at a visit Dad takes out his phone and calls mom who is not an approved visitor.
What is: verbally redirect the parent to the parenting time guidelines.
When a visit is canceled and coverage was already arranged, the CA must still do this.
What is notify the covering aide and supervisor to avoid unnecessary travel?
Per our contract, the Case Aide will do this once it has been determined that the scheduled visit is unable to take place and must be canceled.
What is: Schedule a make-up visit within the same week whenever possible.
The time frame EverGrow has to respond to ALL emails.
What is: 24 hours
All but one is not to be included in the End of the Week (EOW) Email:
WPRs, Timesheet, Placement sheet, Participant Sheet, Mileage sheet, Communication log, Case Organizer, Parenting time Guidelines, Service Agreement
What is: the case organizer
This type of report must be completed immediately when a safety concern or allegation arises during a visit.
What is an incident report?
Along with your Lead, this individual must be sent the signed WPR with your notes when you are covering one of the two scheduled visits within the same week.
Who is: the assigned Case Aide
If a participant cancels three times in a row without valid reason, the referral may move toward this status.
What is a call to confrim?
Before hitting “Send,” case aides should always do this to check for clarity and professionalism.
What is proofread or reread the email?
This formatting mistake makes it hard for supervisors to review your reports efficiently.
What is sending multiple emails with separate attachments instead of one organized message?