How would you respond if a customer came up to you saying, "None of your jeans fit me. You really need to start making tall sizes"?
Express gratitude for honest feedback, communicate intentions to relay to product and design, share that we are in the process of making longer inseams!
200
What year was Everlane founded?
2011
200
How many items do you need to purchase to qualify for free shipping?
2 (no $ minimum)
200
What should you wear to work if absolutely all your Everlane clothes are in the laundry?
Clothing aligned with Everlane’s aesthetic. Similar colors and styles.
300
Valencia is the only Everlane store
False: Prince Street in Nolita
300
What would you say to a customer who’s super bummed that we don’t have their desired cashmere sweater in store to take home (but we do have it online)?
Offer apologies and offer to help to place an online order with free shipping.
300
Which of these is not one of our past retail explorations: Shoe Park, Cashmere Closet, Day Market, Denim Counter, Everlane Lab, Soho Studio
Cashmere Closet (Cashmere Cabin)
300
What are 2 examples of radical transparency on our website?
Transparent pricing graph, CWYP, factories page, traditional retail price.
300
If you were to post an Instagram story at work, which 2 things are not to be included in the post?
BOH and sharing any details of things yet to be announced publicly, including product soon to be launched.
400
Choose What You Pay is available in-store
False: It is always an online only exclusive
400
What would you say to a curious customer asking what is Choose What You Pay?
Sometimes we love a product so much we’ll buy too much of it and it’ll end up sitting in our warehouse. Instead of letting anything go to waste we’ll offer these products at a few discounted prices. Depending on which discount you select you can see where the cost is going-- production, transportation, overhead.
400
When did Everlane launch denim?
September 7, 2016
400
What is the Transparent Pricing Graph?
It is a graphic at the bottom of every product page detailing the exact costs that went into producing a single item, how much the true cost is, and how much the Everlane mark up is vs. traditional retail.
400
What is Everlane's in-store return policy?
90 days unworn, unwashed, undamaged with original tags and packaging
500
You should approach a customer you think is shoplifting and say, "Hey, I saw you put that Box-Cut Tee in your Longchamp purse."
False: You should never accuse a customer of shoplifting. Approach the individual and continue to over customer service.
500
What would you say if a new customer asked you to describe the difference between a waitlist and a preorder?
By adding your email to a waitlist, you’ll be notified via email as soon as the product is restocked. The waitlist does not reserve you a product or charge your card. Pre-ordering on the other hand will reserve you a product and charge your card upon checkout.
500
What is Everlane's mission?
Create ethical, quality, basics for everyone around the world.
500
Tell me what the Black Friday Fund is and why we do it
Instead of offering a sale on Black Friday, we partner with a factory of ours towards a specific initiative which will better the lives of the factory workers who work there. Last year we partnered with Saitex and built a sustainable farm for factory’s workers meals. A day typically tied with consumerism becomes a day to give back and kick off the holiday season in the best light.