A
A ________ is a third-party service that stores the user’s payment credentials and payment methods, allowing users to complete purchases easily and quickly without needing their card or card details.
DIGITAL WALLET
Double Points!
What are the 2 types of care flag?
Blue - Permanent
Green - Temporary
Accounts that pay interests.
Chase Saver Account & Round-up Account
What is AER?
Annual Equivalent Rate
_________ is being raised every time the customer expresses their vulnerabilities.
Care flag
Can I move money from my Chase Saver to another bank?
Yes
What case should you create when a customer is requesting for a chat transcript?
GDPR - DSAR Case
________ is a system launched by Pay.UK in 2019 as a new way of giving customers (both personal and business) greater assurance that they are sending payments to the intended recipient, helping them to avoid making accidental, misdirected payments to the wrong account holder, as well as providing another layer of protection in the fight against fraud and scams.
Confirmation of Payee
What is the interest rate for a Chase saver account?
3.0% Annual Equivalent Rate
When will be multiple claims trigger or activate?
2 dispute cases within 6 month or 3 dispute cases within 18 months
DOUBLE POINTS!
What will happen to Chase saver account when the money is over the limit?
The customer will not be able to add more money higher than £500k to their accounts but will keep earning interest.
Where do you transfer a dispute that is 13 months and above?
Banking operations queue/Bops
When do my daily cash withdrawal or daily card spend limits reset?
Limits are reset overnight daily.
How long do transactions stay in Pending status for?
Merchants take up to 7-30 days to complete a pending card transaction.
What information is needed for a Confirmation of Payee check?
full first name – for example, ‘Joshua’ not ‘Josh’
last name
sort code
account number
account type – personal.
Double Points!!
______ is any expression of dissatisfaction whether justified or no claim of financial loss, material distress or inconvenience.
Complaint feedback
When does my monthly ATM foreign withdrawal limit reset?
Limits are reset on the 1st of the month.
Can I have a Chase saver account without having a standard account?
No. You need to have a standard account in order to have a Chase saver account.
DOUBLE POINTS!
It is the rate used to calculate your monthly interest payment where no taxes deducted?
Gross Interest
It is an instruction from a customer to their bank authorising an organisation to collect payments from their account as long as the customer is given advance notice of the payment amounts and dates
Direct Debit
It is an industry wide effort to reduce fraud by asking customers to confirm their identity when making a payment online. It is legally required in certain online transactions
3D Secure/ 3DS
Should the customer provide a formal request to get data information from Chase?
No. General Data Protection Regulation (GDPR) does not specify how to make a valid request.
DOUBLE POINTS!
What can we do as an EDB if the customer's payment is held by a sanction screening?
Treat the customer as normal and advise that once the payment has been released they will receive a follow up email titled “We have processed your held payment.”
note: we do not transfer this to Fraud.
What is the political system in UK?
Monarchy
What is the payment limit on a Direct Debit?
We align to the Bacs payment limit on a Direct Debit which is £20,000,000.00
Double Points!!!