EVRT is completed when the vehicle is not drivable.
100
What should you read to the customer prior to reading EVRT word tracks?
Read ADSP and SELECT SERVICE word tracks in LIT.
100
Will a select service repair facility inspect potential total loss vehicles?
Yes, Select Service repair facilities will inspect potential total loss vehicles.
100
Where do you look to see if license plates and tags should be left on the vehicle?
Jurisdictional References
100
There is a mitigation word track that advises the customer that the vehicle may need to be covered with plastic or a tarp to protect it from further damage. What are the three situations when you would not read this word track?
-If the insured vehicle is being towed to a Select Service repair facility
-If the vehicle is impounded
- If the location is unknown
200
What are the benefits of using EVRT?
EVRT helps manage storage expenses and facilitate timely vehicle inspections.
200
To mitigate storage expenses and facilitate timely inspections, it is recommended the insured's vehicle be towed from the accident scene to what type of repair facility?
A Select Service repair facility chosen by the insured.
200
Why are you required to read ADSP and Select Service word tracks for a potential total loss?
The goal is to inform customers about ADSP and Select Service in case their vehicle is repairable.
200
Should you always ask the customer if they want help locating a Select Service facility?
No, when Select Service is not available in the customer's area you would not ask.
200
What do you access to identify vehicle inspection options available in the customer's area?
Claim Resource Locator (CRL)
300
What are one of the two quickest methods for inspections to be done?
Select Service and salvage vendor locations.
300
If the insured requests that their vehicle be towed from Dayton, Ohio to Nashville, TN, what do you do?
The destination selected by the customer is an excessive distance, consult with an ILR team lead.
300
If a vehicle is determined to be a potential total loss and being assigned to a select service repair facility, are you required to read the word tracks displayed in EVRT?
Yes, you must read the applicable word tracks displayed in EVRT.
300
Are you required to obtain the customers approval prior to moving the vehicle to a salvage vendor for inspection?
Yes
300
If Bid Review is available where the vehicle is located, what two items must the customer obtain?
An estimate and photos of the vehicle
400
If the vehicle is a probable repair, what is the next step?
Assist the customer with vehicle inspection and repairs.
400
Can a staff estimate be conducted if the customer does not know where the vehicle is going to be taken?
No, no staff estimating assignment can be made because the vehicle destination location is unknown.
400
If a select service repair facility is selected for a potential total loss, when do you make the salvage vendor assignment?
You do not need to make a salvage vendor assignment or set up a salvage tow since the vehicle is at a select service facility.
400
If the customer refuses to have their vehicle moved to salvage and asks that the vehicle be moved to a Select Service facility, what two actions woukld you as an ILR Associate take to complete this request?
Make the Select Service and Towing Assignment to move the vehicle to the repair facility.
400
True or False
The staff estimate assignment can be set up in LIT?
False, ECS
500
Do not complete EVRT when the vehicle is not drivable solely because of:
•Stolen wheels
•Flat tires.
•Broken headlights or taillights.
500
True or False
Vehicles that need an accident scene tow, can be assigned to a salvage vendor.
False, Vehicles which need an accident scene tow will not be towed directly to a salvage facility. Salvage vendors assignments should not be made on vehicles which need an accident scene tow.
500
If the vehicle is being towed to a select service shop, do you make a staff estimate assignment?
No, do not make a staff estimate assignment. The select service shop staff will conduct the inspection.
500
What three situations would you request a second day pickup by the salvage vendor?
-If the facility requires a signed release
-If the tow facility is closed
-If the license plates and all personal items have not been removed from the vehicle
500
BONUS EVRT:
Vehicles older than what model year are not eligible for EVRT?