General
Job Seeking
Messages
Channels & Media
Non-Verbal
Reports & Presentations
Meetings
100

The exchange of information between senders and receivers.

What is communication?

100

The process undertaken with the intent to gain employment.

What is a job search?

100

Commonplace, short messages conveying information as part of everyday work practices.

What is routine?

100

These channels are best for routine, straight-forward messages.

What are leaner channels?

100

These are natural features of an individual's body.

What are physical characteristics?

100

A formal workplace activity designed to share information.

What is a business presentation?

100

An assembly of people, especially the members of an organization or committee.

What is a meeting?

200

Someone who transmits information with the communication process.

Who is the sender?

200

A conversation tool used by a candidate and organization to determine if a professional relationship makes sense.

What is a job or employment interview?

200

These messages attempt to influence receivers, hoping to spur change in beliefs and behaviors.

What is Persuasive?

200

These are best for complex or complicated messages.

What are richer channels?

200

These occur when a speaker points toward a destination, uses hands to show size of an object.

What are supportive gestures?

200

An informal report usually submitted by email to document a training experience.

What is a professional development report?

200

A document that includes the items to be discussed at a formal meeting.

What is an agenda?

300

Someone who receives information within the communication process.

Who is the receiver?

300

An individual identified by a job seeker, capable of speaking about the job seeker's characteristics.

What is a reference?

300
This style of written communication is used by and within organizations to convey information to internal and external recipients.

What is business writing?

300
This includes messages in which most of the content or most important content is delivered via visual messages.

What is visual media?

300

These can stem from a speaker's anxiety, excitement, or other emotion and can manifest in repetitive mannerisms that are distracting.

What are non-supportive gestures?

300

A concise written statement intended for distribution to news media sources, often used to make a newsworthy announcement.

What is a press release?

300

A written record of what happened during a meeting, including a summary of the topics discussed, decisions made, and action items assigned.

What are meeting minutes?

400

Internal or external interference that causes communication breakdown.

What is noise?

400

The capability to inspire others to trust you or believe you.

What is credibility?

400

This is a message's intended recipients.

What is primary audience?

400

This can offer significant opportunities to incorporate non-verbal communication, making it ideal for persuasion and conveying emotion.

What is verbal media?

400

The ability to use your voice to convey feeling or meaning.

What is expressiveness?

400
A formal written report often used to communicate some aspect of business or project performance.

What is a business status report?

400

The board or team role of the person typically responsible for taking meeting minutes.

Who is the Secretary?

500

Interference in message interpretation caused by unclear or ambiguous language.

What is semantic noise?

500

The R in the STAR method of answering behavioral interview questions.

What is Result? (Situation, Task, Action, Result)

500

This is a strategy of positioning a message's main idea somewhere other than the beginning of the message.

What is indirect placement?

500
This can offer significant opportunities to invest time and effort in the message, making it ideal for conveying fact-based information.

What is written media?

500

A branch of nonverbal communication that refers to the ways in which people interact via the sense of touch.

What is haptics?

500

A communication strategy that can be used to structure a presentation in order to encourage the audience to think or act differently.

What is the Magic Formula?

500

A widely recognized set of parliamentary procedures used to guide meetings, discussions, and decision-making in organizations and groups.

What are Robert's Rules of Order?

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