POLICIES
WHAT IS OUR YOUNG GUEST POLICY?
AT LEAST 16 YEARS OLD W/ PARENT CONSENT FOR BIKINI SERVICES. IF GUEST IS UNCOMFORTABLE, OR DENY SERVICE DO NOT SERVICE
WHEN DO WE AND WHEN DO WE NOT OFFER A WAX PASS PAYMENT PLAN?
PACKAGES $150 AND OVER CAN BE PLACE ON PAYMENT PLAN. ANYTHING UNDER $150, OR A STUDENT/MILITARY PASS CAN NOT.
EXPLAIN THE FIRST TIME GUEST CHECK IN PROCEDURE
ID CHECK, ENTER BIRTHDAY, CONFIRM EMAIL + PHONE #, ENTER REFERRAL SOURCE, REVIEW MEDICATION+ LATE POLICY, REVIEW WAX PASS PROGRAMS AND FTG DISCOUNT
WHAT IS OUR FULL LEG PROMO?
DOESN'T EXIST :)
WHAT SERVICE IS INCLUDED IN A CHIN WAX?
LOWER LIP
WHAT IS OUR NO SHOW POLICY?
If a guest No Shows more than 3 times in a 6 month period, they will be placed on a walk-in only basis for 6 months.
IF A GUEST HAS A FULL FACE PASS, CAN THEY USE IT TO RECEVE INDIVIDUAL SERVICE(S)? IF SO, WHICH SERVICE(S)?
YES, ANY SERVICE THAT FALLS UNDER FULL FACE PASS.
-EYEBROWS, LIPS, CHIN, EARS, NOSE, HAIRLINE, SIDEBURNS, FRONT OF NECK, CHEEKS
WHAT SHOULD BE DISCUSSED AT TIME OF CHECK IN?
HOW CAN A GUEST EARN A $10 REWARD?
REFER A FRIEND
WHAT IS THE RECOMMENDED FREQUENCY FOR UNDERARMS?
2-3 WEEKS
At the discretion of Management, Guests can receive a touch-up within 5 calendar days from the initial service date. A guest issue form should be submitted and GSA will let guest know the manager will reach out.
NAME ALL UNLIMITED WAX PASSES
1. BIKINI LINE
2. BIKINI FULL
3. BRAZILIAN
4. UNDERARM
5. EYEBROW
6. FULL FACE
AFTER THE WAXER WALKS THE GUEST TO THE LOBBY, WHAT SHOULD THE GSA DO NEXT?
ASK HOW THE SERVICE WENT AND ASSUME PREBOOK
HOW CAN GUEST'S EARN POINTS WITH OUR NEW REWARDS PROGRAM?
PREBOOK AND REFERRAL
NAME ALL OF OUR CURRENT TREAT PRODUCTS
- INGROWN HAIR SERUM (ORIGINAL, BRIGHTENING, CALMING
- FACE & BODY EXFOLIATING GEL
- INGROWN HAIR WIPES
- FACE & BODY DETOX MASK
- SPRING KIT: INGROWN PATCHES
WHAT IS THE CALL OUT POLICY
-SUBMIT A CALL OUT FORM 2 HOURS BEFORE SCHEDULED SHIFT
-CALL MANAGER (IF MANAGER DOESNT ANSWER, LEAVE A VM)
-CONTACT CENTER (DURING CENTER HOURS)
- FIND COVERAGE VIA SLACK
- IF YOU WANT TO USE SICK TIME, STATE IT ON CALL OUT FORM
WAX PASSES ARE NON TRANSFERRABLE AND CAN ONLY BE REDEEMED BY THE PURCHASER/ACCOUNT HOLDER.
IF A GUEST IS NOT ON A WAX PASS, WHAT SHOULD THEY LEAVE WITH?
A WAX PASS!
WHAT IS THIS MONTH'S PROMOTION?
- 50% OFF ANY NEW SERVICE OR SERVICE HAVEN'T RECEIVED IN 6 MONTHS (UP TO 3 SERVICES)
- PURCHASE A SPRING KIT AND RECEIVE 50% OFF SPF
WE DO NOT CHARGE FOR THIS SRVICE WHEN 2 OTHER SERVICES CONNECT/OVERLAP THIS SERVICE.
HINT: CAN BE 2 ANSWERS
SHOULDER IS INCLUDED IN THE FOLLOWING:
Full Back + Full Arm
Full Back + Half Arm (Upper Arm)
Full Back + Full Chest
RTO POLICY
-GSA’s are to submit request time off 2 weeks in advance minimum.
-You must find coverage for the entirety of your shift for all requested days. Partial coverage does not count as coverage. Please keep in mind that even if RTO policy is followed, management does not guarantee RTO to be approved.
-EWC does have black out dates that are attached. RTO will not be approved during this time (10 days prior to each major holiday).
IF YOU HAVE 5 GUESTS ON THE BOOKS WITH NO WAX PASSES, EACH GETTING 2 SERVICES, AND YOU MANAGE TO SELL 6 WAX PASSES, WHAT IS YOUR WAX PASS CONVERSION?
5 GUESTS X 2 SERVICES EACH = 10 OPPORTUNITIES
SOLD 6 PASSES OUT OF 10 OPPORTUNITIES.
6/10 = 60% WAX PASS CONVERSION
A GUEST LETS YOU KNOW SHE HAS BEEN TAKING ACCUTANE FOR 2 MONTHS AS PRESCRIBED BY HER DOCTOR. SHE IS HERE FOR AN EYEBROW AND UNDERARM SERVICE. WHAT DO YOU DO?
Inform guest they should not wax without Doctor’s note and after stopping medication for 6-12 months.
WHAT ARE ALL OF THE DISCOUNTED SERVICES FOR FIRST TIME GUESTS?
- COMPLIMENTARY: NOSE, EAR, EYEBROW, BIKINI LINE, UNDERARM, UPPER BACK, LOWER BACK
- 50% OFF - BIKINI FULL, BRAZILIAN, FULL BACK
- 30% OFF - FULL FACE
WHAT DOES A FULL FACE WAX INCLUDE?
HAIRLINE, EYEBROWS, SIDEBURNS, CHEEKS, NOSE, UPPER LIP, LOWER LIP, CHIN, AND FRONT OF NECK