In the Wax Suite
What do you say when a guest wants you to tweeze their ingrowns?
“It looks like you are prone to ingrowns and removing them with tweezers will not solve the problem. Using the Ingrown Hair Serum every day will not only clear up the current break out, but it will also prevent any new ingrowns from forming.”
What is the today and now policy?
s that our focus is to always have the guest come in as soon as possible. No matter how close it is to the time in which they are calling, we always offer the first available time. This is done because the sooner we service a guest, the more time we will have available to take another guest later. Focusing on today and now benefits everyone. Guests can be seen quickly, sometimes within minutes of calling and wax specialists are able to service many more guests.
How much is the travel lotion, wash or, polish?
$6.50
What is the main ingredient found in the ingrown hair mist, that is NOT in our other ingrown products? And what is the benefit of that ingredient?
Latic acid- It is considered an AHA good for sensitive skin. It also has benefits such as boosting hydrations, stimulating collagen synthesis, improving skin discoloration as well that other AHA's do not.
What does B.F.E stand for?
Best Friend Experience
What is our policy with guests taking Retin-A? Accutane?
If a guest is taking Retina A, or a similar prescription they must stop using the medication 7 days before and after waxing. If a guest has had any facial services such as injections, chemical peels, microdermabrasion, laser treatments or dermaplaning, or using products that contain benzoyl peroxide, they must wait 7 days before waxing. If the guest is taking Accutane or, a similar prescription treatment, they must wait 6 months before waxing any area on the body or face.
What is our retail return policy?
Before 30 days- unopened refund back onto credit card
After 30 days- unopened refund is store credit
What is one of the top 5 ingredients that is in the body wash that is NOT in the other slow products?
(double points, bonus question) what does the ingredient do for the skin?
Jojoba Oil- It is a soothing anti-inflammatory agent, that also provides hydration to the skin. It has a similar molecular structure to sebum, which the skin naturally produces for moisturization, so it can also help balance out your complexion.
What are the two main ingredients in the Brightening Ingrown hair serum not found in the other serums?
Vitamin C and Azelaic Acid
What side does your name tag go on?
Left
What is our policy of guests taking pictures in the wax suite?
For the protection of our guests, associates, and the European Wax Center brand, guests and associates are not permitted to take photos and/or videos while in the Wax Suite under any circumstance. This includes, but is not limited to selfies, before and after service photos, pictures and/or video of the service being performed, pictures and/or video of the Wax Suite setup, etc.
What are our two most popular services booked?
EB and BIB
What is the main oil in the shea sugar scrub?
Sunflower Oil
What are the 3 main extracts in our Face and Body Exfoliating Gel?
Papaya, Pineapple, and Lemon Peel Extract
What service dollars does a waxer have to hit, to make a $500 bonus?
$6,500!
What makes our wax different?
“We use our Exclusive Comfort Wax™. It’s an alcohol free, hard, stripless wax that goes on warm and doesn’t adhere to the skin. Our Comfort Wax™ provides our guests a more comfortable experience and much better results.”
What is our most expensive pass, and how much is it?
Unlimited Brazilian $804
What is the benefit of Sea Kelp?
(bonus: what slow products is in it? )
Full of vital antioxidants. It protects from UVA rays, daily pollution, free radicals, and also helps maintain skin elasticity and reduce wrinkles.
(polish, wash, lotion, butter, oil, deodorant)
Which AHA, and which BHA is in the Face and Body Detoxifying Mask?
AHA- Glycolic Acid
BHA- Salicylic Acid
What is the bonus amount if a GSA hits The Bieber Bonus?
$400
What is corporates order for all brow services? Starting from the 4 step process?
-Pre-Wax Cleanser
-Pre-Wax Oil Brow
-Consultation
-Trim
-Wax
-Tweeze
-Show Guests their Brows
-Renew Me Restoring Serum: Pollution Defense
-Apply "Groom" Brow Products Give the guest the mirror to observe the application of the second brow
What is our waxpass cancellation policy?
Before 30days- They get full ammount paid back onto their CC, minus what has been used out of the pass.
After 30 days- The get store credit for any unused passes, plus a $25 cancellation fee.
What is the 4 ingredients that is in every product in the Slow line?
Narcissus Bulb Extract ▪ Vitamin E ▪ Chamomile ▪ Sea Kelp
What does the ingrown hair serum do?
Keeps skin bump free between waxes with our secret weapon serum. It is alcohol free formula that contains glycolic acid plus lavender, vitamin E and chamomile to clam and soothe the skin.
What are the 4 values for EWC?
1. We care about each other.
2. We do the right thing.
3. We delight our guests.
4. We have fun while being awesome.