Product
Nourishes, Strengthns, & Restores
What is Brow Building Serum?
having a guest make their next reservation before leaving the center
What is Pre-book
This is exclusive to FTG
What is Buy 9 Get 3 and Unlimited Wax Pass 13 month?
Before a guest can get a service on their menstrual cycle, they must __
What is insert a fresh tampon
The final hand-off of the guest should create __
What is the triangle
Fills, shapes, defines for a bold look
What is the Brow Liner & Shaper?
The total $ amount of PKG sales/ # of Tickets (guests)
What is PKG $/tkt?
The cancellation fee is charged per __
These 5 services are offered as complimentary to FTG
What is bikini line, brow, underarm, nose, and ear?
The 4-step process is __
What is Pre-Wax Cleanser
Pre-Wax Oil
Wax
IGHS/Restore Serum
Smoothes, Clears, Prevents. Contains Vitamins A, C, & E. Contains Lemon Peel Extract
What is Body Exfoliating Gel?
The average of how many services you are completing on each guest
What is SPT?
What is Wax Pass Conversion?
If a guest has multiple services but are 11 minutes late, the policy is to __
What is take off one service
What is let them decide between services
What is prioritize services in hopes of fitting service in
The kind of Wax that we use is __
What is Post- Wax Calming Masks
The average amount of retail purchased by each guest
What is Product $/tkt?
Services that do not have a Wax Pass attached to them
Opportunity
Prospect
A guest has missed 2 reservations without reaching out. Our next step is to __
What is contact via phone regarding No Show Policy and Walk-in only basis?
The best Wax Specialist here is __
What is all of our specialist go through extensive in-house training to ensure the same level of excellence
Proceed to book with who is available based on time
Slows, Protects, Hydrates. Contains Narcissus Bulb Extract, Avobenzone and is good for 40 min.
What is Aloe Sunscreen?
To find the current SPT you must __ but to find the amount of services to add on, you must __
What is Divide your svcs by guests?
What is multiply your guest count by 1.55 (or SPT goal) and subtract your current service count
Only THIS wax pass can be shared between guests
What is no passes can be shared between guests?
If a person presents as a woman but currently has male anatomy, the WS must __
What is apologize to guest and inform them that they are not currently trained to perform the Brazilian P service. Reschedule with WS that is.
Expires after 1 year of earning
What is rewards points?