PRODUCT
Face & Body Detoxifying Mask
What is the first step in the guest experience?
Greet the guest
What does the guest receive when they rebook in center?
ONE POINT=ONE DOLLAR
TRUE OR FALSE. Wax passes ensure we have steady books.
TRUE
We have _ core values.
Four
Its alcohol-free formula contains glycolic acid plus lavender, vitamin E and chamomile to calm and soothe skin.
Ingrown Hair Serum
Pre-Wax Cleanser, Pre-Wax Oil, Wax, Ingrown Hair Serum
4-Step Process
The general time frame between body waxes.
4 weeks
What is it called when the guest is down for a service they do not have a wax pass for?
Opportunity
Our exclusive comfort wax has ____ in it, making it less painful.
Aloe Vera
Restore Serum
When does a new guest start to see the benefits of waxing?
General time frame for face services.
3 weeks
This pass is offered to new guests
B9G3
All associates must come to work _____.
on time and ready for the day
This ultra -moisturizing formula delivers 12+ hours of hydration while helping visibly slow hair regrowth between waxes
Shea Body Butter
Name one way to make guests feel welcome as they are waiting for their waxer?
Compliments, conversation starters, offering a tour of the products wall, asking the right question.
What is your outcome goal for rebook?
Only service that ONLY has an unlimited option for a wax pass.
Full Face
Gets the team ready for the day
The gsa team
These two products treats bumps and breakouts PLUS slows hair growth
Get Smooth Body Cream & Ingrown Hair Wipes
What is EWC's vision?
Get guests keep guests
TRUE OR FALSE - If a guest rebooks in center but moves their reservation, they lose their points.
FALSE
Brazilian
What is the time frame you should arrive before your scheduled shift?
15 min early