GUEST EXPERIENCE
RETAIL KNOWLEDGE
WAX PASS KNOWLEDGE
CORPORATE POLICIES
KPI METRICS
100
Oliver is calling because he can't remember who his last specialist was or the time of his next appointment. What would be the best step to find it?
Ask for his phone number so you can look at his Appointment History
100
I use fruit extracts to keep you skin smooth between waxes. Gentle enough for face and body, my non-abrasive formula clears away dead skin cells to help you stay bump free. What am I?
Face & Body Exfoliating Gel
100
How many months come in the Unlimited Wax Pass package during promo season?
13 months
100
Guests are given how many days to receive a Touch Up on a service they receive?
Five Days
100
Amy completed 26 services and has 18 guest. What is her SPT?
1.44
200
A guest is calling because there is an unknown payment charged to her card and she wants to know what it is, how would you find out?
Open the guest's profile and check her payment history.
200
My key ingredients are Azelaic Acid, Tea Tree Oil, Glycolic Acid, Lavender Oil, Chamomile, and Vitamin C. What am I?
Brightening Ingrown Hair Serum
200
What is the cancellation policy for a Wax Pass Package?
Before 30 days of purchase, you will receive a refund with the deduction of any passes used. After 30 days, you will receive a Store Credit with the deduction of any passes used AND a $25 cancellation fee.
200
Why should all Wax Specialist have two of each tool?
So that while one tool is being used on guest, the other is disinfecting in Barbicide for at least 10 minutes.
200
Mount Vernon sold $670 in products and saw 118 guests, what was the PPT?
5.67
300
There is a guest inquiring about moving her appointment up with a specific wax Specialist, however there is a Non-Request guest on their book at the time she wants to come in. Are we able to accommodate this guest and how so?
Yes, If another Wax Specialist can take the Non Request, then we can move the guest up with her specific specialist.
300
What are the four key ingredients in the Slow Product line?
-Narcissus Bulb Extract
-Vitamin E
-Chamomile
-Sea Kelp
300
How much does the Buy 6 Get 1 Eyebrow Tint Package cost?
$138
300
If a guest is scheduled for an upper leg service but only does the front. Is her service half off or full price?
Full Price
300
How many Wax Passes per guests does a GSA have to sell in order to make the 20% goal?
2 passes for every 10 guest
400
You are working the Front Desk alone today and the lobby is pretty busy. You have one guest checking out, one guest checking in, and a guest who is on hold. In which order do you assist the guests?
-Guest Checking In
-Guest Checking Out
-Guest on hold
400
My gentle AHAs exfoliate the top layer of skin and offer hydrating benefits, while BHAs penetrate deep into pores to exfoliate and minimize the looks of pores. I have Vitamin E and Tea Tree Oil to calm irritation and inflammation. I also have Lavender Oil to rehydrate the skin, but don't get me confused... I am used for hard to reach areas. What am I?
Ingrown Hair Mist
400
How much are the installments for a Buy 9 Get 3 Underarm and Brazilian package bundle?
$213.75
400
How long should a guest stop taking Retina A or similar prescriptions before and after waxing?
Seven Days
400
In order to reach a 1.5 SPT, how many services do you need per how many guest?
15 services for every 10 guest
500
You are checking out a guest with her card on file. She gives you her billing zip code but it is incorrect. The guest states that the charge went through but you still see a balance due. Is this guest free to go, why or why not?
No, because although the guest can see the charge it is only pending. You will have to enter the correct billing zip code to process the payment and the pending charge will drop off.
500
What comes in the "Gentle Vagacial Kit" and how much does it cost before taxes?
-Calming Ingrown Serum
-Aloe Lotion
-Face & Body Exfoliating Gel
-$96.50
500
What is the installment for a Full Face Package?
$200.75
500
How long should a guest taking Accutane or similar prescription treatments wait before waxing their body or face?
Six Months
500
We sold $10,500 in Wax Passes to 250 guests. What is the Package Ticket amount?
$42