Ingredients
Guest Experience
Skin & Hair
Service Knowledge
Products
100

This vitamin helps nourish and moisturize skin, commonly included in EWC lotions.

What is Vitamin E?

100

Aftercare products should always be recommended for this reason.

What is to extend results and prevent irritation/ingrowns?

100

Hair must be at least this long to wax effectively.

What is 1/4 inch (about the length of a grain of rice) ?

100

The European Wax Center uses this exclusive wax blend.

What is Comfort Wax®?

100

This pre-wax cleanser removes makeup, oil, and lotion to prep the skin for waxing.

What is pre-wax cleanser?

200

Key ingredient in our Slow line to slow/minimize hair growth.

What is narcissus bulb extract?

200

This is the best time to talk about retail products with a guest.

What is during the service and at checkout?

200

Waxing removes hair from this part of the body, unlike shaving.

What is the root/follicle?

200

What’s the name of the complimentary wax offered to first-time guests?

What is a First Wax Free?

200

Which product line offers multiple fragrances like Aloe, Coconut, and Shea?

What is the Slow Line?

300

This serum contains Vitamin C and helps brighten the skin.

What is Brightening Ingrown Serum?

300

If a guest is nervous about their first wax, associates should do this.

What is reassure them, explain the process, and emphasize benefits?

300

Consistent waxing can lead to this long-term benefit for hair growth.

What is finer, softer, and slower regrowth?

300

Guests can save money by purchasing this type of package upfront.

What is a Wax Pass®?

300

The Body Polish is designed to do this for the skin before waxing.

What is exfoliate and smooth to prevent ingrowns?

400

The Ingrown Hair Serum contains this key ingredient that helps exfoliate to prevent bumps.

What is glycolic acid?

400

Guests are most likely to buy products when they understand this.

What is how it benefits them personally/their results?

400

These two lifestyle factors can influence how fast hair grows back.

What are hormones and genetics?

400

Which service removes all hair from the front to the back of the bikini area?

What is the Brazilian wax?

400

This serum combines salicylic acid and glycolic acid for maximum ingrown prevention.

What is Ingrown Hair Serum?

500

This plant-derived ingredient is known for locking in moisture and appears in many body lotions.

What is Shea Butter?

500

How should associates handle a guest who declines retail recommendations?

What is thank them, respect their choice, and still educate about benefits/provide samples?

500

Over time, consistent waxing can lead to some follicles doing this permanently.

What is stopping hair growth altogether?

500

This is the suggested way to reduce sensitivity before a wax appointment.

What is avoiding caffeine/alcohol, or scheduling after one’s cycle, or taking an over-the-counter pain reliever?

500

Guests who want long-lasting smooth skin between waxes should use this 3-step system regularly.

What is Cleanse, Exfoliate, and Moisturize with EWC products?

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