Product Knowledge
Name 3 out of 4 MAIN ingredients in the new Face and Body Bi-Phase Moisturizer
Aloe
Hyaluronic Acid
Moringa Oil
Narcissus Bulb Extract
What is our late policy?
We have a 9-minute grace period at the 10 minute mark is considered a no show and we may have to reschedule them
What package would you recommend for a guest who comes in every 3 weeks for their eyebrows?
Unlimited Brow
What is the proper terminology for the following phrases?
Employees
Appointments
Customers
Armpit
Mustache
Happytrail
Associates
Reservations
Guests
Underarm
Lip
Stomach Strip
How many letters are in the alphabet?
26
What is the MAIN difference between the Get Smooth Body polish and our slow polish?
The Get Smooth polish has 7x the amount of granulated pumice than a regular polish
What is our waxing minors policy?
Guest must be at least 16 years old or older to receive a bikini wax and/or must have parental consent if under 16 years old
Name the price of the B9G2 Full Arm
$486
When does the next wax pass promo start and end?
April 26th
July 7th
Who's headlining coachella this year? (1 out of 3)
Lady Gaga
Green Day
Travis Scott
What oil is the Get Smooth Body Cream that makes it so nourishing?
Sweet Almond Oil
What is the last guest policy?
We must treat all of our guests consistently. For example if a guest has a 8:45pm reservation and comes in at 8:54pm we are still required to service them.
excuses such as "I have no wax, my wax is too filled, or I already clocked" out are unacceptable
What is the return policy for a wax pass after 30 days?
Should you decide to cancel your Wax Pass within 30 days, you'll be charged the full price for visits you've already used and issued a refund for any remaining balance due.
What is the 4 step process in the room?
Cleanse
Protect
Wax
Rejuvenate
What 2 main characters died in White Lotus season 3?
Rick and Chelsea
What should a guest use if they would like to minimize hair growth AND hydrate their extremely dry skin?
Shea butter or Shea line
Associate late policy
If you are 1 minute late to work you are tardy
When is it appropriate for guests to share a package?
NEVER
List all 7 first time guest free waxes
Brow
Underarm
Nose bikini line
Ear
Upper lower or mid back
When is Earth day?
April 22nd
Which lotion would you used on inflamed skin?
How often should the large stir stick be thrown out and replaced?
After each guest
How many payments can you split a 12 visit lip pass?
None because it is under $150
How many pounds is 1 box of wax?
22 pounds
What is the capital of the United States?
Washington DC